Sr. Administrative Manager Position Available In Suffolk, Massachusetts

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Sr. Administrative Manager
remote type
Onsite
locations
Boston-MA
Waltham-MA
time type
Full time
posted on
Posted 5 Days Ago
job requisition id

RQ4024158

Site:

The General Hospital Corporation
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

• Reports to the Senior Director, MGB Anesthesiology.
• Leads administrative management of the MGH Pain Center, comprising ~16 providers and clinical / administrative support staff across multiple outpatient clinics and an inpatient service.

Outpatient clinics include sites in Danvers, Salem, Nantucket, Waltham, and Martha’s Vineyard. Responsibilities under this scope includes day-to-day management of all operational aspects of the practice including:
o Patient scheduling, access, and front desk operations
o Staff scheduling and patient care scheduling matters
o Dashboards and analytics to track patient operations and institutional goals
o Billing operations including prior authorizations, revenue capture, etc.
o Pain Center facilities and care environment
o Direct management of >15 weekly staff members
o Partner with Division Chief on MD staff matters
o With department integration, may evolve to have cross-coverage responsibilities with BWH Pain Center.

• Manages / oversees the department’s faculty recruitment, credentialing, payer enrollment and onboarding operations.

o Directly manages the team of ~2 staff who manage the day-to-day of provider operations
o Maintains an integrated database of hires in progress to track the recruitment process and ensure the process moves along efficiently
o Directly leads certain aspects of the recruitment process and serves as back-up for team member functions

• The Senior Administrative Manager is a full-time onsite role based at MGH, with limited travel/presence at other MGB sites.
• Performs other related duties as assigned as well as manages integration or MGB cross-cutting projects.

Job Summary
Responsible for overseeing and enhancing the administrative operations of the hospital, ensuring the efficient management of resources, staff, and processes. This leadership role involves strategic planning, operational oversight, and the implementation of policies and procedures to support the hospital’s mission and goals. This role also works closely with senior management to drive organizational effectiveness and ensure high-quality administrative support.
Does this position require Patient Care?
No
Essential Functions

• Develop and implement strategic administrative policies and procedures to improve efficiency and effectiveness.
• Oversee daily administrative operations, ensuring seamless coordination across departments.
• Manage the administrative support functions, including scheduling, correspondence, and record-keeping.
• Supervise, mentor, and support administrative staff, including hiring, training, and performance evaluations.
• Ensure compliance with healthcare regulations, hospital policies, and accreditation standards.
• Enhance patient and visitor experience by ensuring high standards of service in all administrative functions.

Qualifications
Education
Bachelor’s Degree Healthcare Administration required or Bachelor’s Degree Related Field of Study required
Master’s Degree Related Field of Study preferred
Can this role accept experience in lieu of a degree?
No
Experience
Administrative experience in a healthcare setting 5-7 years required and Experience in a management or leadership role 3-5 years required
Knowledge, Skills and Abilities

• Proven leadership and strategic management capabilities.
• Excellent organizational and problem-solving skills.
• Advanced proficiency in office software (e.g., Microsoft Office Suite) and electronic health records (EHR) systems.
• Exceptional communication, interpersonal, and negotiation skills.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong analytical skills and the ability to manage complex projects and initiatives.

Additional Job Details (if applicable)
Remote Type
Onsite
Work Location
15 Parkman Street
Scheduled Weekly Hours
40
Employee Type
Regular
Work Shift
Day (United States of America)

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857

• 282-7642.

Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
Why work here?
Combat disease. Hold a hand. Help people. Impact the world.
Mass General Brigham is a passionate, welcoming community where minds meet caring hearts.
Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready?
About Us?
Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world.
Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community.
We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system.
We recognize that increasing value and continuously improving quality are essential to maintaining excellence.