Collections Representative Position Available In Guilford, North Carolina

Collections Representative Total Quality – 3.0 Greensboro, NC Job Details Full-time From $20.98 an hour 22 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Accounts receivable Medical collection Sales Customer service Word processing High school diploma or GED Financial concepts Phone etiquette Communication skills Banking Negotiation Entry level Bankruptcy Full Job Description The Collections Representative is accountable for resolving delinquency on manufactured home loans by initiating contact with delinquent members to attempt to bring the account current. The role is responsible for working with members in order to determine the root cause(s) for delinquency, negotiate payment arrangements, process authorized ACH payments, prompt mailing of the required notices and perform all other collection duties as established by the East Region Member Solutions Department policy and procedures. The Collections Representative is accountable for resolving delinquency on manufactured home loans by initiating contact with delinquent members to attempt to bring the account current.

Highlights:

Ensure all collection activity and notices that are sent contain accurate account information and are sent in compliance with company policies and procedures as well as all applicable State and Federal collection laws Manage time wisely to ensure early intervention with delinquent borrowers Take the actions required to establish contact and cure a delinquent accounts Effective use of the vendors used to make field visits in order to control Promptly review extension, due date change, and loss mitigation assistance requests and provide a decision recommendation to the Member Solutions Manager Escalate member credit disputes or complaint to the Member Solutions Manager and assist with the preparation of the credit dispute response

Experience:

Required Manufactured housing collections and/or credit experience Preferred Asset disposal experience a plus

Education:

Required High School Diploma or Equivalent Preferred College degree or course work in the business field, preferred

Licenses & Certifications:

Required Requires eligibility to be registered as a Mortgage Loan Originator (MLO) with the National Mortgage Licensing System (NMLS) and

Registry Skills & Knowledge:

Required Working knowledge of credit, collection, and bankruptcy laws and regulations Strong written and verbal communication skills Strong sales oriented negotiating and decision-making skills PC skills to include word processing and spreadsheet applications

Schedule:

Monday-Friday, 8:30 am-5:30 pm

Job Type:

Full-time Pay:

From $20.98 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer service: 1 year (Preferred)

Banking:

1 year (Preferred) collections: 1 year (Preferred) Ability to

Commute:

Greensboro, NC 27408 (Required) Ability to

Relocate:

Greensboro, NC 27408: Relocate before starting work (Required)

Work Location:

In person