Collection Supervisor Position Available In Monroe, New York

Collection Supervisor 3.0 3.0 out of 5 stars 333 Metro Park, Rochester, NY 14623 About Us Bounce is a growing fintech company revolutionizing debt recovery for consumers and creditors with our best-in-class product. By leveraging the power of AI and automation, we create user-friendly experiences that drive positive outcomes for all parties involved. With a team based in Tel Aviv, Israel, and Rochester, New York, we have been growing rapidly, supporting hundreds of thousands of consumers on their journey to financial resilience and building partnerships with top creditors and fintech companies.

How You’ll Spend Your Time:

As a Collection Supervisor , you will be responsible for overseeing the day-to-day operations of our resolution- collections team, ensuring the efficient recovery of outstanding debts while maintaining a high level of professionalism and compliance. Your leadership skills, industry knowledge, and ability to motivate and guide a team will be essential in driving our agency’s success and maintaining client satisfaction.

Requirements:

Ability to work in-office in Rochester, NY Proven success in a leader / supervisory role within the debt collection industry Ability to demonstrate successful team management and collections performance In-depth knowledge of FDCPA, ACA, debt collection laws, regulations and industry practices Demonstrated commitment to ethical and compliant collections practice Strong leadership and coaching skills, with the ability to motivate and develop a team to achieve targets and exceed expectations Excellent communication and interpersonal skills to effectively interact with team members, clients, and external stakeholders. Analytical mindset with the ability to analyze data, identify trends, and implement strategies to improve collection results. Proficiency in using collection management systems and other relevant software tools. Strong problem-solving abilities and the capacity to handle difficult and sensitive customer situations. Ability to work in a fast-paced environment, manage multiple priorities, and adapt to changing circumstances. Professionalism, integrity, and a commitment to maintaining confidentiality and protecting customer information. High school diploma or equivalent. A bachelor’s degree in business or a related field is preferred. We offer a competitive salary & bonus plan, comprehensive benefits and opportunities for professional growth and advancement. If you possess the required skills and experience, we invite you to apply by submitting your resume and a cover letter outlining your qualifications and achievements.

Benefits:

Medical, dental, and vision insurance 401k with contribution matching up to 5% 10 Federal holidays 12 days of accrued

PTO Current Available Full-Time Shifts:

M-F 8:30am to 5:30pm

Office Location:

Rochester, NY Bounce is an equal-opportunity employer that is dedicated to diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Please don’t call our office to follow up on your application. You can inquire through indeed. Thank you

Job Type:

Full-time Pay:

$60,000.00 – $70,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid sick time Paid time off Paid training Referral program Vision insurance

Experience:

Collections Supervisor:

1 year (Required) Ability to

Commute:

Rochester, NY 14623 (Required)

Work Location:

In person