Regional Support Specialist Position Available In Capitol, Connecticut

Job Summary Our client, a top real estate firm in Avon, CT is currently seeking a Temp Administrative Assistant with top notch customer service skills. Position starts July 2025. Minimum three month commitment. Monday – Friday onsite, 8am-5pm. The Admin provides critical administrative, operational, and customer service support to our branch offices, leaders, and agents. The Regional Support Specialist team will work together, spending time each week across a group of offices, providing support in a variety of ways including, but not limited to, processing agent transactions, acting as a liaison with our different departments and business partners, general office administration, and customer service. This position plays a significant role in driving the success of our key principle of helping our agents live exceptional lives.

Responsibilities:

In collaboration with our facilities and IT partners, ensure all items in the office remain in working order
Ensure needed office supplies are sufficiently stocked and organized, mail is distributed
Greet and direct agents/customers as needed
Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business
Support Agents with any technology, process, or operationally related questions
Promote a friendly, inclusive office culture that reinforces our agent value proposition
Work with Agent Onboarding Team as needed to support agent onboarding process
Ensure our agents’ transactions are efficiently and accurately processed- commission payments are timely and adjustments are avoided
Scan physical checks as needed
Point of contact as needed for following up on missing documentation or escalation of transactional issues
Database entry and updates – MLS, Transaction Manager
Ensure our agent’s transactions are complete for compliance, commission payments are timely and adjustments are avoided
Systems review of Trident and transaction manager, issue resolutions submitted through OnBase
Support Branch Manager as needed with maintaining office promotional items, sales meetings, new agent orientations, and supporting office culture
Assist real estate agents with their social media and marketing efforts, including creating and scheduling posts, and providing guidance on best practices
Maintain the office’s social media presence by regularly updating content and engaging with followers
Collaborate with agents to develop marketing materials and campaigns to promote their listings and services
Monitor social media analytics to track the effectiveness of marketing efforts and suggest improvements
Demonstrate regional support and flexibility by covering multiple offices as needed, ensuring consistent and reliable service across the region

Minimum Qualifications:

1+ years customer service experience preferred; Prior Real Estate office experience preferred
Strong written and verbal communication skills
Technologically proficient in all areas including but not limited to familiarity with various operating systems on PCs and Macs and ability to navigate computer software
Proficiency with Microsoft Office
Ability to communicate effectively with different audiences, including agents, branch managers, and operational support teams
Customer focused, delivery oriented, ability to multi-task
Willingness to be “nimble” and adjust priorities as needed
Ability to travel to additional offices in the region on an as needed basis

Pay:

$20/hour A1422136NY-Temp_1750865946