Front Office Position Available In Bartow, Georgia

Front Office 1.0 1.0 out of 5 stars 16 Felton Place, Cartersville, GA 30120

Children’s Dental Center of Cartersville Job Title:

Front Office Coordinator / Receptionist –

Pediatric Dental Office Job Summary:

The Front Office Coordinator in a pediatric dental practice is responsible for creating a warm, child-friendly environment while managing front desk operations. This position plays a key role in ensuring a positive experience for children and their families, coordinating appointments, handling insurance and billing, and supporting the dental team with administrative tasks.

Key Responsibilities:

Patient & Family Interaction:

Greet young patients and their families with warmth, patience, and professionalism. Create a welcoming and calming environment for children of all ages. Answer phone calls, respond to inquiries, and educate parents on dental visit expectations. Schedule and confirm appointments, recalls, and follow-ups with attention to family schedules and multiple siblings.

Administrative Duties:

Check patients in and out, ensure consent and medical history forms are completed and updated. Maintain accurate and confidential patient records in the dental software system. Collect co-pays and payments, issue receipts, and set up financial arrangements as needed.

Insurance & Billing:

Verify dental insurance eligibility and benefits, including coordination of benefits for dual coverage. Submit claims and pre-authorizations; follow up with insurance companies on unpaid claims. Explain treatment costs and coverage to parents in a clear and supportive manner.

Office Support:

Coordinate patient flow with clinical staff to minimize wait times and keep a smooth schedule. Maintain a clean, cheerful, and kid-friendly front desk and reception area. Assist with administrative tasks such as reminder calls, follow-ups, and office supply inventory.

Qualifications:

High school diploma or equivalent (required); associate’s degree or dental office training preferred. 1+ years of experience in a dental office, preferably pediatric or family dentistry. Familiarity with dental terminology, pediatric dental procedures, and insurance processes. Proficiency in dental practice software Eaglesoft Excellent communication skills with a strong ability to connect with both children and parents. Compassionate, calm, and patient demeanor with children and families.

Work Environment:

Child-centered, fast-paced dental office environment. Requires extended periods of sitting and computer use, occasional lifting of toys or supplies. Must be comfortable interacting with children, including those who are anxious or have special needs.