Service Coordinator Position Available In Middlesex, Massachusetts

Service Coordinator Corbett Incorporated 45 Knox Trail, Acton, MA 01720 Job summary We are seeking a highly organized and proactive Service Coordinator to join our team. We are a 25+ year-old irrigation company widely recognized as a leader in our industry. We’re looking for a dynamic individual who wants to be part of a fast-growing organization. This role is ideal for someone who enjoys creating structure, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service. The Service Coordinator is a key member of our team, responsible for managing daily service schedules, communicating with clients, and supporting the operational success of our Service Division. As our new Service Coordinator, you’ll join a warm, positive environment where mutual respect, support, and motivation are part of every day. We believe that when our team members feel valued and empowered, great things happen, for our clients, our coworkers, and our company.

Responsibilities:

• Manage all inbound and outbound communication with clients via phone and email
• Schedule annual maintenance, service calls, and appointments
• Build and adjust service technician schedules for maximum efficiency and client satisfaction
• Keep accurate records and ensure files are updated and organized
• Provide exceptional customer service by responding to inquiries professionally and promptly
• Assist with day-to-day office tasks such as filing, organizing, and record maintenance
• Collaborate with other team members to ensure efficient workflow and customer satisfaction.

Qualifications Proficiency in Microsoft Office (Excel, Outlook, Word, Teams) Strong data entry and administrative skills with attention to detail Experience with scheduling and calendar management Understanding of general office management procedures Excellent communication and customer service skills, both phone and in-person Prior experience in a service-based company is helpful Ability to handle confidential information with professionalism Comfortable managing multiple phone lines and communications simultaneously Experience with Aspire or other CRM platforms is a plus Bilingual in Portuguese is a plus

Note:

This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs. Corbett Incorporated is an equal employment opportunity employer. Corbett Incorporated provides equal employment opportunities and prohibits discrimination and harassment regardless of employees or applicants race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other protected characteristic by federal, state, or local laws. This policy applies to all terms and conditions of employment.

Job Type:

Full-time Pay:

$22.00 – $26.00 per hour Expected hours: 35 – 45 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance

Schedule:

Day shift Monday to Friday Weekends as needed

Work Location:

In person