Temporary Cash Management/Reservation Assistant Position Available In Randolph, North Carolina

NOTE:

If you are a current NC State Government employee, you will not be considered for a temporary assignment. DNCR/Temporary Solutions cannot accommodate dual employment. There are no leave, insurance or retirement benefits offered. Visit www.nctemporarysolutions.com for employment information. The Zoo is recruiting for Part-Time Temporary Cash Management/Reservation Assistant Positions Want to work in a wild location that focuses on conserving wildlife in wild places? Want to work in the “Best Zoo” in USA Today 2024/2025 Reader’s Choice Awards! Part-time –

Full-time Hours:

Temporary part-time positions are assigned to the Department of Natural and Cultural Resources – NC Zoo in Asheboro, Randolph County. Position will work flexible schedules and hours based on business needs.

Hourly Rate of Pay:

$16.00 Temporary positions are assigned at, NC Zoo in Asheboro, Randolph County. Please visit our website at www.nczoo.org for more information regarding our facility.

Primary Purpose:

The NC Zoo’s Cash Management and Reservations Branch supports the NC Zoo’s annual 1M+ guests in a manner consistent with the environment of the zoo as a tourism destination and accredited institution. The Cash Management Branch provides the operating funds for the Zoo’s Admissions and Entertainment branches, makes bank deposits for the Zoo and provides all financial reporting for the Zoo. The Reservations Branch is responsible for reservations/pre-paid sales for activities such as (but not limited to) zoo tickets, educational programs, group sales, picnic rentals, online sales or reservations and catered events at the zoo. Positions will rotate between both Reservations and the Cash Management Office as needed. Will be cross trained in both areas as time and staffing allows. Positions work under direct supervision of the Cash Management Supervisor. Temporary positions work 25 – 35 hours per week, including holidays and weekends. Work hours are between 8:0 0 a.m. and 5:30 p.m. and are based on the weather and guest attendance at the park. Cash Management Assistant/Reservation Assistant The Cash Management and Reservations Branch safeguards all cash and credit transactions at the Zoo as well as reservations for activities such as (but not limited to) picnic rentals, education programs, corporate events, private functions, school registrations, making change and counting of cash and cash items. Job activities include ticketing and customer recovery services to visitors, employees, and for Reservations Branch functions. Reservations/Cash Office Branch operations utilize computerized point-of-sale system and on-line reservations software, e-commerce, on-line activities, phone, and walk-in requests for reservations and information regarding rental or registered events at the zoo. This branch also captures and reports operational data for the Guest Services Section. Equipment includes point of sale and on-line reservations software, specialty printers, email and phone, calculators, currency counters. Required to provide timely, accurate, friendly, efficient and effective information and reservation procedures to the Zoo’s guests and guests invited to special events and/or affairs at the Zoo. This branch is a component of the revenue-collecting unit of the Zoo. Employees in Cash Management/Reservations work under direct supervision of the Cash Management Supervisor.

Key Responsibilities:

Position will rotate between working Online Ticket Sales and the Cash Management Office as needed. Will be cross trained in both areas Good Customer Service skills whether in person, on phone or online in dealing with both internal and external customers. Responsible for park ticket sales through group sales, picnic rentals, online sales or other reservations High attention to detail and accuracy when entering data both alphabetical and numerical Use of a computer and other standard office equipment to perform daily activities. Fully accountable for cash, cash items and making change. Display a sense of urgency and professionalism at all times Assist with other duties as assigned.

Job Requirements:

Must be at least 18 years of age Available to work weekdays, weekends and holidays. The Zoo is a 7-day operation and only closed on Thanksgiving Day, Christmas Day, and occasionally for inclement weather. Position is an 11-month position with a 35-day break in service during a calendar year; the time of the 35-day break in service will be based on business needs. Approximate hours per week are 24-40, depending on staffing levels and business needs Must comply with the NC Zoo Dress Code and Appearance Policy. Must be willing and able to work varied and long shifts, including holidays, weekends, and in support of special events after hours as needed. To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit. Qualified candidates must have or be able to: Demonstrated experience in cash handling to include handling large volumes of money. Demonstrated experience using computer systems and/or Point of Sale software to account for cash and cash items. Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail. High school or General Educational Development (GED) diploma AND one year of administrative experience; OR an equivalent combination of education and experience.

Division Information:

The North Carolina Zoo exists for the enjoyment, education, and inspiration of all of North Carolina’s citizens and visitors to the zoo. The mission of the zoo is to encourage the understanding of and commitment to the conservation of the world’s wildlife and wild places through the recognition of the interdependence of people and nature. The Zoo displays, conserves and protects representative examples of natural beauty, plant and animal species and ecological features of the North American and African regions of the world through the presentation of live animal habitats from these regions.

Department Information:

The North Carolina Department of Natural and Cultural Resources (DNCR) takes care of the things that people love about North Carolina. DNCR manages over 100 locations across the state, including 27 historic sites, seven history museums, two art museums, five science museums, four aquariums, 35 state parks, four recreation areas, dozens of state trails and natural areas, the North Carolina Zoo, the State Library, the State Archives, the N.C. Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the N.C. Land and Water Fund, and the Natural Heritage Program. The Department’s vision is to be the leader in using the state’s natural and cultural resources to build the social, cultural, educational, and economic future of North Carolina. Everyone is welcome. For more information, please visit www.dncr.nc.gov . We encourage you to apply to become a part of our team. Check out this amazing video about our Department. The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community. Application Process Please watch our video here that walks you through each step of the application process. Please be sure to complete the application in full . Resumes may be uploaded with your application but will not be accepted in lieu of a fully completed application and will not be considered for qualifying credit. “See Resume” or “See Attachment” will NOT be accepted. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the “Work Experience” section of the application to support your answers. Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit www.studentaid.gov to learn more. To obtain veterans’ preference, you must scan and upload a copy of your DD-214 or discharge orders. ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DNCR is committed to the full inclusion of all qualified individuals. As part of this commitment, DNCR will ensure that persons with disabilities, or known limitations covered by the PWFA, are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. NEOGOV Technical Assistance If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ’s information on the website. If you are still experiencing technical issues with your application, please call the NEOGOV Help Line at 855-524-5627.

CONTACT INFORMATION

N.C. Department of Natural and Cultural Resources/NC Zoo Ellen Price/Denise Hoover 4401 Zoo Parkway Asheboro, NC 27205 336-879-7310 employment@dncr.nc.gov