School Experience Manager Position Available In Fulton, Georgia

School Experience Manager

CADY – 3.4

Alpharetta, GA Job Details Full-time Estimated:

$37.3K – $47.2K a year 11 hours ago Qualifications School experience Google Workspace Management Social media management Customer service Data analysis skills Logistics Process improvement Mid-level Microsoft Office Adobe Creative Suite High school diploma or GED Team management Classroom experience Leadership Communication skills Full Job Description Who is CADY? CADY exists to inspire and unleash human potential. Started in 1999, we have become the fastest growing photography company in the U.S., with an average 20% growth each year. Through photography, classroom solutions, school branding, and more, we deliver an experience unlike anything in our industry. We are an innovative company competing to outdo ourselves, year after year. As the nation’s premier school photography company, we engage with students, schools, and our team members to make them feel accepted and empowered. CADY’s mission is to go beyond a portrait and to provide a premier experience for the extraordinary- because each of our guests, school partners, and team members are utterly extraordinary. Who are you? You are an ambitious, detail oriented team member who finds joy in making meaningful connections with people. You have a true passion for creating memorable experiences for people. You see beyond the surface of interactions and recognize that every person has a story and the idea of being a part of that is exciting! You enjoy working hard and celebrating hard. You love the opportunity to exceed expectations- and be rewarded for your contribution to the company! Job Summary The School Experience Manager leads a team of School Experience Representatives, providing strategic oversight, guidance, and support to ensure the delivery of exceptional customer service across all assigned schools. This role involves managing, training, and developing team members to build and maintain positive school relationships, ensure event success, and drive retention. By fostering a proactive and solution-oriented environment, the School Experience Manager plays a pivotal role in enhancing the overall school experience. Responsibilities Lead and mentor a team of School Experience Representatives, providing regular training, support, and feedback. Develop and implement best practices for communication, scheduling, and event management to ensure consistency and excellence. Oversee the scheduling and coordination of Picture Days, Senior Roadshows, and other school photography events across multiple markets. Maintain and update key account details, including contract terms, yearbook deadlines, and participation needs, ensuring all representatives are equipped to meet their schools requirements. Provide strategic guidance to the team for proactive support, including marketing materials, scheduling assistance, and pre-event preparation resources. Collaborate cross-functionally with sales, operations, and production teams to ensure seamless event execution and customer satisfaction. Support yearbook advisers and journalism teachers, assisting representatives in integrating photography into school publications and promoting participation. Monitor team performance using key metrics (e.g., customer satisfaction, scheduling accuracy, retention rates) and adjust strategies as needed. Hard Skills (Technical & Job-Specific Skills)

Leadership & Team Management:

Proven experience managing and developing a team to achieve high performance.

Project & Event Management:

Ability to coordinate and schedule multiple events while managing deadlines.

Scheduling & Logistics:

Experience using scheduling platforms or software to organize events efficiently.

Technology Proficiency:

Familiarity with Microsoft Office, Google Suite, and Adobe Creative Suite.

Process Improvement:

Ability to identify inefficiencies and recommend operational improvements.

Data Analysis & Reporting:

Understanding KPIs, tracking trends, and using insights to improve service.

Marketing & Communication Tools:

Familiarity with email campaigns, social media, and school communication platforms.

Knowledge of Educational Environments:

Understanding school workflows, yearbook production, and administrative structures.

Strong Communication:

Excellent written and verbal skills for providing clear updates and instructions. Soft Skills (Behavioral & Interpersonal Skills)

Relationship-Building:

Ability to establish trust and rapport with school administrators,educators, and team members.

Customer-Centric Mindset:

A proactive approach to anticipating needs, resolving issues, and delivering quality service.

Problem-Solving:

Effective troubleshooting and resolution of issues (e.g., scheduling conflicts, customer complaints).

Adaptability & Resilience:

Comfortably adjusting to shifting priorities and evolving customer needs. Attention to

Detail:

Ensuring events are planned and executed with precision.

Time Management & Prioritization:

Balancing multiple schools, deadlines, and events effectively.

Collaboration & Teamwork:

Working well with cross-functional teams to ensure a seamless customer experience.

Empathy & Active Listening:

Understanding school challenges and providing relevant solutions.

Accountability & Ownership:

Taking full responsibility for projects and following through on commitments. Job Requirements We seek individuals with baseline knowledge of school operations, particularly those with experience in yearbook advising or school administration. Prior management experience is preferred. Candidates should be motivated by helping schools succeed and enjoy creating a seamless customer experience. Education High School diploma or equivalent Physical Requirements and Environmental Factors Stationary for extended periods Extended periods of viewing computer screens Verbally communicate with customers and team members Moderate noise and other potential sensory stimulants (i.e., business office with computers, phone, and printers, music, and light foot traffic) Prioritize information/tasks