Business Analyst Position Available In Miami-Dade, Florida

Business Analyst Resorts World –

Miami Office Miami, FL Job Details Full-time Estimated:

$51.1K – $67.1K a year 1 day ago Qualifications Microsoft PowerPoint Microsoft Word Hospitality Microsoft Excel Microsoft Access Business intelligence Casino English Mid-level SQL Bachelor’s degree POS Computer skills Communication skills

Full Job Description Summary:

The Business Analyst I supports the IT department and broader organization by analyzing, documenting, and improving systems and processes. This role involves gathering business requirements, supporting software implementations, and driving continuous improvement initiatives. The position works closely with cross-functional teams and reports to the Senior Business Analyst. LOCAL applicants preferred. This is not a REMOTE position.

Key Responsibilities:

Serve as a liaison between business units and IT to define system and process requirements. Analyze current systems and workflows to identify areas for enhancement or automation. Gather and document detailed business, functional, and technical requirements. Support the planning, design, testing, and deployment of system upgrades, enhancements, and conversions. Monitor system performance and troubleshoot issues to ensure optimal functionality. Develop and maintain standard operating procedures, user guides, and training materials. Partner with software vendors, application developers, and internal stakeholders to ensure business needs are met. Assist in project management activities including task tracking, timeline monitoring, and status reporting. Generate analytical reports and dashboards to support data-driven decision-making. May perform occasional IT support duties (e.g., PC setup, minor troubleshooting as needed). Participate in ad hoc projects and provide analytical support across departments.

Job Requirements:

Able to work in a fast-paced, high-volume, noisy environment with multiple distractions. Able to multi-task. Flexible work schedule (including nights and weekends) and able to travel. Must have the ability to travel 25% of the time. Must have or able to obtain a passport. Must be able to obtain a Bahamian Gaming License. Present oneself in a neat and professional manner at all times. Excellent oral and written communication skills. Required to understand and communicate and follow directions both verbally and in written English. Must possess the ability to think logically and reasonably. Must be friendly, outgoing, congenial, and a team player.

Work Experience & Education Requirements :

Bachelor’s Degree MS. computer systems or related area with a quantitative emphasis preferred. Minimum of 4 years of related BA or Systems Analyst experience, preferably within the gaming industry.

Knowledge of:

POS, PMS, CMS

systems highly preferred. Excellent understanding of computer-generated reports, forms, and programs as necessary to complete all job tasks. Must be proficient in Microsoft Word, Excel, PowerPoint. Previous experience with Access Database, SQL, Business Intelligence and SAP is a plus. Hospitality and/or Casino experience highly preferred.

Special Skills:

Customer Focus:

Anticipates and meets the needs of internal and external customers; provides excellent service in every interaction.

Analytical Thinking:

Uses data and logic to identify trends, root causes, and solutions.

Communication:

Clearly conveys ideas and information through verbal and written formats; facilitates understanding.

Teamwork:

Works collaboratively with others to achieve shared goals.

Adaptability:

Embraces change and thrives in a dynamic environment.

Integrity:

Acts ethically, maintains confidentiality, and adheres to company policies.

Initiative:

Self-motivated and proactive in taking action to address business needs.

Other:

Regular attendance in conformance to the standards, which may be established from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment. Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the company. Upon employment, all employees are required to fully comply with Resort World, LLC rules and regulations for the safe and efficient operation of the company facilities. Employees who violate rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Grooming:

All employees must maintain a neat, clean, and well-groomed appearance (specific standards available as per the company’s handbook). Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.