Business Analyst Position Available In Albany, New York

Job Order Number:

DG0204076

Job Title:

Business Analyst

Company:

Oracle Location:

Albany, NY

Salary:

Education:

Information Not Provided

Experience:

Information Not Provided

Hours:

Duration:

Full Time, Regular

Shift:

Description:

 •Job Description•Global Finance Organization (GFO) provides services to support Oracle’s sales transactions from opportunity through invoice collection including sales compensation administration, across all lines of business and countries globally, while continuously improving the employee and customer experience. Within GFO, the Global Finance Operations Enablement (GFOE) group works to improve GFO employee experiences and operational efficiency to successfully exceed our customers’ needs and intentions with best-in-class standards and service for knowledge management, employee development, and communications. We provide project management, leadership, and program management services for Customer Deal Desk and GFO level key initiatives.

This position is responsible for reviewing, optimizing, and updating knowledge content to ensure it meets the highest standards for both human and AI consumption. This role requires deep expertise in content strategy, AI optimization, and clear communication, ensuring all materials are concise, consistent, accurate, and tailored to the intended audience. The expert will also uphold authoring standards and proactively identify and address content gaps, including adding missing actors or clarifying ambiguous information.

This position will play a key role in for GFO’s transformation from disparate systems, including the Oracle Service Cloud (OSvC), to Oracle’s Fusion Help Desk. As a GFOE Knowledge Expert, you will provide leadership and coaching to guide our Subject Matter Experts in creating high quality and high impact content to drive operational success across GFO. You will use strong interpersonal skills to build strong working relationships, drive project and change management success, and provide positive customer experiences. You will often interact with your manager, team, and cross-functional peer groups. And you may interact with senior management.

Demonstrated leadership and people management skills. BA/BS degree preferred.•Responsibilities•Job RequirementsJob duties are varied and complex using independent judgment. Attention to detail critical, as is curiosity about how things work and why. Technically savvy and passionate about use of tools, including AI, to help streamline processes. Proven successful experience with knowledge management, information systems, and communications preferred. Experience developing high quality, easy to consult knowledge content for varying audiences needed. Experience guiding, instructing, and influencing individuals with strong personalities and opinions. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. For this, relationship management skills are strongly desired. Strong written and verbal communication skills to interact with management and peers.+ Audit, review, and update existing knowledge content to ensure accuracy, relevancy, and alignment with current AI and business needs.+ Create and edit content using simple, natural language that is easily understood by diverse audiences, including both humans and AI systems.+ Apply and maintain authoring standards, ensuring consistency in tone, structure, and terminology across all knowledge materials.+ Identify and incorporate missing actors, stakeholders, or perspectives to provide comprehensive and context-rich content.+ Analyze user and AI feedback to inform ongoing content improvements and address knowledge gaps.+ Collaborate with cross-functional teams, including AI engineers, product managers, and subject matter experts, to ensure content accuracy and completeness.+ Leverage AI tools and analytics to optimize content for AI search visibility, semantic relevance, and user intent.+ Implement and refine content templates, guidelines, and review processes to streamline content creation and maintenance.+ Regularly audit content for freshness, accuracy, and compliance with organizational and AI-specific st