NYC HHC COB000001958 Business Analyst Level 3 Position Available In New York, New York

Opportunity Details Full Time

NYC HHC COB000001958

Business Analyst Level 3 New York, NY Outcomes. Delivered. Voyatek, formerly GCOM Software and OnCore Consulting, delivers outcome-driven technology solutions to public sector agencies and higher education institutions nationwide. For example, our technology: Facilitates access to nutritious food for children of mothers participating in the WIC program Supports first responders in reducing opioid overdoses within their communities Empowers colleges and universities to identify and thwart financial aid fraud Equips teachers with valuable insights to identify students requiring additional support Enhances efficiency for state tax agencies, leading to 99% faster return processing and quicker refunds for taxpayers With a focus on Tax & Revenue, Health & Human Services, and Justice & Public Safety, Voyatek combines the scale to support large complex projects with the agility and accessibility of a boutique solutions provider. Together, Voyatek and its customers work to improve population wellbeing, create safer communities, and foster a thriving economy. We’re more than a technology company — we’re an outcomes company. We encourage our employees to think differently, ask tough questions, and relentlessly pursue what’s best for our customers and the residents they serve. We believe that the value of technology is defined by its human impact. If you agree, you’ve come to the right place. Voyatek is seeking applicants to occupy the position of Business Analyst III within our team.

Key Responsibilities:

Identify and prioritize high-impact use cases for AI/ML across various business domains Conduct market research and gather customer insights (clinicians, executives, administrators) to identify unmet needs and opportunities. Build high-impact roadmaps that drive to pre-defined hard and soft ROI for investing in AI/ML products Own the end-to-end product lifecycle for AI/ML products, from ideation and discovery to launch, iteration, and maintenance. Define detailed product requirements, user stories, and acceptance criteria for AI/ML models and their integration into clinical or administrative workflows. Work closely with engineering, data science, design, and business teams to translate requirements into tangible products. Manage product backlogs, prioritize features, and make data-driven decisions on product roadmap. Possess a strong understanding of AI/ML concepts, methodologies, and their practical application in real-world scenarios. Demonstrate a deep understanding of the healthcare landscape, including clinical workflows, regulatory requirements, interoperability standards, and data privacy considerations. Evaluate the feasibility and impact of different AI/ML approaches for specific healthcare problems. Understand the ethical implications of AI in healthcare and advocate for responsible AI development and deployment. Act as the primary liaison between technical teams and non-technical, business stakeholders Effectively communicate complex technical concepts to diverse audiences and articulate product value propositions. Build strong relationships and foster collaboration across cross-functional teams.

Performance Monitoring & Optimization:

Design and implement online, offline and human in the loop evaluation strategies for AI/ML models Define key performance indicators (KPIs) and metrics for AI/ML products and monitor their performance pre- and post-deployment. Analyze product usage, model performance, and user feedback to identify areas for improvement and guide future iterations. Drive continuous improvement through user research, and data analysis.

Qualifications:

A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and Five (5) years of progressive, responsible experience in the field of data processing, computer systems, and applications. Operations Specialty requires supervisory experience (5 years). Network Services requires a telecommunications background and experience. Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or A satisfactory equivalent combination of training, education, and experience. The wage range for this role reflects the wide array of factors considered in compensation decisions. These factors include, but are not limited to, skill sets, experience, training, licensure and certifications, and geographic location. Compensation decisions are based on the unique facts and circumstances of each case. A reasonable estimate of the hourly range is $103.00 – $113.00. At Voyatek, we believe in supporting our employees with a comprehensive benefits package designed to enhance their well-being and professional growth. Please note that eligibility for certain benefits may vary based on your role and employment status. Flexible Work Schedules Health, Dental, and Vision Insurance Medical, Limited, & Dependent Flexible Spending Accounts (FSA) Health Savings Account (HSA) with Employer Contributions Company-Paid and Voluntary Life Insurance Long and Short-Term Disability Insurance Accident, Critical Illness, & Hospital Indemnity Insurance 401(k) Retirement Plan with Company Match and Immediate Vesting Wellhub Fitness and Wellness Platform Pet Insurance Training Opportunities Employee Referral Bonus Program We are committed to fostering a workplace that supports both your personal and professional aspirations. As part of our commitment to maintaining a compliant workplace, all final candidates will undergo and must pass a comprehensive background screening prior to starting work. This screening may include, but is not limited to, verification of employment history, education, criminal records, and other relevant checks. For certain positions, additional client-specific background screenings may be required in the future, in accordance with client requirements. Voyatek does significant work with Federal and State tax and revenue authorities. If applicable to this role, all hires will be required to obtain a Federal Public Trust Clearance (Moderate Background Investigation). This clearance process may start upon offer acceptance; and must be cleared prior to working on these projects. If you think you are a good fit for us, we encourage you to apply. Check out our career website for all open positions! Voyatek provides equal employment opportunities to all employees and applicants for employment. Voyatek will make employment decisions without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status or domestic violence victim status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Employment decisions include all terms and conditions of employment, including recruitment and hiring, job assignment/placement, promotion, upgrading, demotion, termination, layoff, recall, transfer, leave of absence, rates of pay or other compensation, internship, and training.