Dispatcher – Last Mile Position Available In Jackson, Georgia
Tallo's Job Summary: The Dispatcher - Last Mile role at FIDELITONE involves timely communication with customers, clients, and operations regarding delivery routes. The position requires 3 years of experience in logistics/dispatching and knowledge of DOT regulations. Responsibilities include coordinating with drivers, preparing paperwork, and ensuring excellent customer service. High school diploma required.
Job Description
Dispatcher – Last Mile
The Dispatcher position is responsible for the timely communication to customers, clients, operations, and customer service on status of Fidelitone delivery routes. The dispatcher will work and communicate closely with drivers, installers and warehouse personnel to ensure Fidelitone customers receive timely communication on delivery status.
ESSENTIAL FUNCTIONS
Communicate with drivers and installers to ensure timely delivery to
FIDELITONE
Last Mile customers.
Communicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight for
FIDELITONE
clients.
Responsible for sorting and preparing all delivery paperwork.
Ability to operate
FIDELITONE
routing software to effectively communicate with drivers.
Works with and assists drivers and customers to problem solve and provide excellent customer service.
Effectively communicates incidents/accidents that may occur and reports. appropriately to Corporate Safety team and appropriate Operations staff.
Responsible for communicating cancelled or rescheduled deliveries to end customer and client.
Other duties as assigned.
Required Skills
Minimum of 3 years of Logistics/Supply Chain, Dispatching, Transportation, Engineering, Business Analyst/Project Management.
Working knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators.
Ability to communicate effectively across all levels of management, peers, and clients is necessary.
Excellent problem-solving, task prioritization, follow-up, and customer service skills required.
Intermediate computer proficiency in Excel and Word.
Required Experience
High school diploma or equivalent.
Prior dispatch experience a plus.
About
FIDELITONE
FIDELITONE helps clients earn their customers’ loyalty through specialized services in inbound logistics, order fulfillment, last mile delivery, and service parts management. With 40+ locations across the U.S. and over 7 million annual shipments and deliveries, FIDELITONE manages resources, creates right-fit solutions, and optimizes supply chain processes to advance clients’ business performance and profitability. Founded in 1929 with an entrepreneurial spirit and the principle of customer focus, FIDELITONE has been leading the supply chain industry with high-performing systems for over nine decades.
