Dispatcher/Call Taker Position Available In Northampton, Pennsylvania
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Job Description
Dispatcher/Call Taker Benjamin Franklin Plumbing of Bethlehem, PA 1455 Valley Center Pkwy Ste 200, Bethlehem, PA 18017
Benefits:
401(k) Dispatcher/Call Taker Lehigh Valley, PA Benjamin Franklin Plumbing –
Lehigh Valley Full-Time Pay Range:
$20-$26 per hour (based on experience)
About Us:
Benjamin Franklin Plumbing is a trusted name in home plumbing services throughout the Lehigh Valley. Our focus is delivering top-tier customer service, prompt scheduling, and professional workmanship. We’re growing and looking for a reliable, organized Call Taker/Dispatcher to join our team.
Position Summary:
This role is responsible for answering incoming calls, scheduling appointments, and dispatching technicians efficiently. You’ll be the communication hub between our customers and field teams, ensuring smooth operations and a great customer experience.
Key Responsibilities:
Answer incoming calls with professionalism and care. Schedule service appointments accurately using our CRM Dispatch technicians based on location, job type, and availability Maintain real-time communication with field staff. Update job statuses and customer records Assist in resolving scheduling issues or customer concerns. Support overall customer satisfaction and operational efficiency.
Requirements:
Previous experience in the plumbing or home service industry is strongly preferred. Familiarity with ServiceTitan (our customer relationship management software) is highly suggested — training will be provided Strong organizational and communication skills Ability to manage multiple tasks in a fast-paced environment Detail-oriented and customer-service focused Friendly, professional attitude and a willingness to learn
Benefits:
Competitive hourly pay ($20-$26/hour) 401(k) Career growth opportunities within a respected service brand Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
