Operations Manager Position Available In Fulton, Georgia

Operations Manager 1.8 1.8 out of 5 stars 120 Interstate North Parkway SE, Atlanta, GA 30339

Position Title:

Operations Manager Location:

Atlanta, GA (In-Office, Full-Time) Reports to:

Sr Director of Franchise Operations Company Overview:

SWTHZ (https://swthz.com) is the fastest growing multi-unit brand in wellness, with 50+ open locations and nearly 100 additional openings in 2025. SWTHZ is the leading luxury boutique contrast therapy studio focused on accelerating the adoption of deliberate exposure to heat and cold globally, through private suites equipped with infrared sauna, cold plunge and vitamin C-Shower. With 400+ franchise licenses sold, and rapid international expansion approaching, SWTHZ is determined to redefine wellness and is on the hunt for the best talent to achieve its vision The Role We are seeking a highly organized and proactive Operations Manager to join our corporate team and support the growth of our franchise network. In this supporting role, you’ll be responsible for ensuring operational consistency across studios, managing inventory systems, creating internal communications and documentation, and acting as the frontline for studio software support. This is a hands-on position ideal for someone who thrives in a dynamic, high-growth environment and is passionate about systems, structure, and scale.

Key Responsibilities Studio Systems & Processes:

Develop, document, and maintain operational systems that support consistency and efficiency across all franchise locations.

Software Support:

Respond to internal helpdesk tickets related to our tech stack (including MBO, Axle, and others); provide troubleshooting, documentation, and training where needed.

Inventory & Vendor Management:

Oversee inventory management across multiple vendors and ensure streamlined ordering and fulfillment processes.

Internal Communications:

Create and distribute network-wide operational communications, updates, and announcements.

Technical Writing:

Draft clear, user-friendly SOPs, manuals, training materials, and knowledge base articles for studio operators and franchisees.

Franchise Technology Support:

Leverage tools like FranConnect to manage franchise operations and communication (FranConnect experience is strongly preferred).

Cross-Functional Support:

Work closely with leadership and other departments (marketing, development, training) to implement and refine studio operations systems. What We’re Looking For 2-4 years of experience in operations, preferably in a franchise or multi-unit environment. Strong understanding of process design, documentation, and implementation. Comfort working in software systems like MindBody (MBO), Axle, and/or FranConnect. Ability to manage support workflows (e.g., ticketing systems) and communicate technical solutions clearly.

Experience managing inventory and vendor coordination across multiple locations. Excellent technical writing and documentation skills.

Highly organized with attention to detail and a strong sense of accountability.

A proactive, self-starter mindset — you’re resourceful and solutions-oriented. Preferred Qualifications Prior experience in a franchise organization. Working knowledge of FranConnect (strongly preferred). Familiarity with support ticket platforms (Zendesk, Freshdesk, etc.).Project management experience in a scaling environment. Why Join SWTHZ? Be part of a brand at the forefront of the wellness movement. Collaborative, entrepreneurial culture where bold ideas are encouraged. Competitive salary, benefits, and potential for long-term growth with the company.

Benefits:

Paid Time Off Comprehensive benefits package including health, dental, and vision insurance. Wellness benefits, including complimentary SweatHouz services. Opportunities for career growth as SweatHouz expands nationwide.

Salary Range:

$60k-$70k+ annually

Job Type:

Full-time Pay:

$60,000.00 – $70,000.00 per year

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Schedule:

Day shift Evening shift Monday to Friday Weekends as needed

Work Location:

In person