Regional Director Of Operations (New England) Position Available In Suffolk, Massachusetts

Regional Director of Operations (New England)
Job Description Key Purpose The Regional Director provides leadership to multiple Guckenheimer account operations in a designated geographic area. The Regional Director oversees multiple Area Managers, collaborates, and aligns (multiple) account locations for maximum success while upholding the firm’s long-held, core values. The successful individual will serve as a visible, strategic leader, and will foster a business environment that is both nurturing internally, and competitive with the market externally. He/She/They will be responsible for the effective and efficient functioning of business by utilizing Guckenheimer/ISS guidelines, standards, and policies. Success Criteria Delivery on contract promises, increased effectiveness and/or efficiency of delivered services through deployment of Guckenheimer/ISS standards and concepts leveraging innovation and best practice opportunities’
Successful delivery of prioritized projects and programs
In partnership with internal and external stakeholders understand upcoming priorities and linking project delivery to the needs of the business
Deployment of relevant projects following the global/local standards while having complete ownership of project roll out and completion
Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
Participate and embrace the development opportunities Key Areas of Collaboration and Influence Communicate effectively with colleagues in the market, and across the company, so information is disseminated effectively and participate in project groups and meetings as required
Account Organization
Risk Management and Compliance
Customer Organization
Local Excellence Functions
External Partners and Suppliers
Account dedicated People & Culture, HSE, and Finance
Transfer best practice
Use the account to promote and further develop Guckenheimer/ISS Ideal Candidate Experience 10+ years of multi-unit management experience in a food service / hospitality / retail environment; Foodservice/ Corporate Dining Operations Management ideal
Experience managing complex operations with direct P&L and growth accountability
Bachelor’s degree in business administration, Hospitality, Food Service Management, or closely related field and or equal experience
Culinary degree preferred
ServSafe Certificate required or ability to become ServSafe Certified
Reasoning Ability
Must be compassionate, consistent, and fair to the needs of the employee and of the Company
Must possess strong written and verbal communication and interpersonal skills
Must be detail oriented, organized, able to work independently, prioritize and multi-task
Must be willing to contribute and support your team with hands on approach to our operations
Must demonstrate a commitment to Guckenheimer/ISS and client satisfaction Key Accountabilities Finance
Meet client subsidy / company goals for area
Maintain ROCA (Return on Controllable Assets) and inventory level goal Client and Customer Satisfaction Maintain high visibility with client
Maintains standards for Customer Bill of Rights Operations Maintain effective safety program
Adhere to company prescribed programs (Creativity, Safety and Standards and Workers Compensation)
Maintains food variety guidelines throughout area
Maintain state of the art merchandising and décor in units throughout area
Ability to maintain excellent food quality standards throughout area Administration Required compliance with purchasing guidelines
Area compliance with accounting standards
Follows all Guckenheimer/ISS policies throughout area Communications Maintains supportive and positive working relationships with subordinates and peers
Actively demonstrates Core Values
Effective written communication process
Supports Guckenheimer/ISS open door policy Physical Demands & Work Environment Long working hours
Sitting at a computer for 50% of the time
Walking/Inspecting the site 50% of the time
Must be able to lift a minimum of 10 pounds
Must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance:

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns. ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $151000 per year – $185000 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above. As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Boston, MA Posted:

6/20/2025 Job Reference #: PDX_IS_3ADE75E6-5441-4C2B-AB42-43C905AD4F6E_22231763