Business Operations Coordinator Position Available In Mecklenburg, North Carolina

Business Operations Coordinator The Ship Group Services – 1.0 Charlotte, NC Job Details Part-time | Contract $12 an hour 21 hours ago Benefits Flexible schedule Qualifications Office management experience (1-2 years) Case documentation in social services Customer communication Multitasking Sales Customer service Intake Sales experience (1-2 years) Project management Office management Entry level Administrative tasks

Full Job Description Location:

In-Office (Charlotte, NC)

Schedule:

25-30 hours/week

Pay:

$13/hour + Monthly Performance Bonuses Position Summary We are seeking a dependable and organized Business Operations Coordinator to serve as a key administrative and client support team member across three core divisions of our company: TSG Logistics (Freight Agent VIP Program) The Black Therapy Network (Behavioral Health & Therapy Services) Bail Connect (Bail Bond & Court Support Services) This role is designed for someone who can confidently manage multiple priorities across departments, provide professional client-facing communication , and maintain organized back-office workflows . While responsibilities span three programs, each area follows defined processes, and training will be provided to ensure success. The position is in-office and includes performance-based bonuses based on VIP agent retention and client satisfaction metrics. Key Responsibilities by Program 1. TSG Logistics – Freight Agent VIP Program (Primary Focus) Conduct outreach and follow-ups with prospective agents to explain and enroll them in the program Guide new agents through onboarding, platform setup, and training access Serve as the main contact for VIP agents: provide updates, support, and weekly engagement check-ins Track enrollment and retention goals using internal spreadsheets and CRMs Earn monthly bonuses tied to program retention and performance targets 2. The Black Therapy Network – Provider & Client Support Process onboarding for new therapists, including licensure verification and documentation uploads Maintain organized records of therapist availability, specialties, and client caseloads Assist with intake forms and client coordination to support successful service start Communicate with clients and providers to resolve minor administrative issues 3. Bail Connect – Court Support & Documentation Management Prepare and process all required documents for bail bond clients and co-signers Track active cases and monitor court dates, providing timely reminders to clients Maintain accurate case files and ensure all compliance forms are properly completed Provide professional communication with courts, clients, and families as needed Who We’re Looking For Highly organized and able to manage multiple projects without losing focus Confident communicator via phone, email, and in person Professional, friendly, and solutions-oriented

Tech-savvy:

Google Drive, spreadsheets, email platforms Prior experience in customer service, case coordination, or admin support is a plus Must be reliable and consistent — this is a front-line role critical to our operations

Compensation & Benefits Pay:

$13/hour

Hours:

25-30 per week (weekday schedule)

Bonuses:

Monthly incentive bonuses tied to agent retention and program performance Future pay increases based on reliability, quality, and leadership potential Why This Role Matters You won’t just be doing busywork — you’ll play a vital part in supporting clients, partners, and internal departments across three meaningful service areas . From helping freight agents build a business, to supporting mental health providers, to assisting individuals navigating the justice system, your work will have purpose and real impact. We’re looking for someone who is excited about professional growth, cares about doing great work, and can confidently support a multi-division business operation.

Job Types:

Part-time, Contract Pay:

$12.00 per hour Expected hours: 25 per week

Benefits:

Flexible schedule

Schedule:

Choose your own hours People with a criminal record are encouraged to apply

Work Location:

In person