Director of Housing Operations Position Available In New York, New York

Director of Housing Operations Housing Works•3.5 New York, NY Job Details $85,000•$105,000 a year 9 hours ago Benefits Paid time off Qualifications Microsoft PowerPoint Bilingual Microsoft Word Spanish Master of Social Work Microsoft Excel Microsoft Outlook Management Harm reduction 5 years Licensed Clinical Social Worker English Master’s degree Administrative experience Supervising experience Motivational interviewing Social Work

HIV/AIDS

care Senior level Communication skills

Full Job Description Compensation Range:

$85,000•$105,000 yearly commensurate with experience

Benefits:

We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

Overview:

The Director of Congregate Housing, HASA Programs oversees the management, regulatory compliance, and supervision of will be three congregate housing programs serving adults who have experienced homelessness, and who are living with

HIV/AIDS.

This role is responsible for ensuring alignment with all relevant local, state, and federal regulations while promoting the delivery of trauma-informed, harm reduction-based, and resident-centered housing and supportive services, in keeping with the mission, values, and strategic goals of Housing Works/Bailey House.

Responsibilities:

Primary:

Provide leadership through culturally competent supervision and management to assigned staff.

Secondary:

Continuously monitor and assess program operations to ensure the delivery of high-quality, clinically sound services that reflect best practices and remain aligned with the organization’s values, strategic goals, and contractual obligations. In total, there are two active programs, totaling 74 apartments/beds. Other functions that may be needed with this position include: Champion a trauma-informed, harm-reduction approach throughout all aspects of program operations and service delivery. Ensure resident referral, eligibility, intake, and discharge processes comply with internal policies and all applicable local, state, and federal regulations. Oversee accurate and timely documentation within both internal and external case management systems; review and approve service plans, assessments, and reassessments on a quarterly basis. Provide clinical oversight and support to case management staff to ensure the delivery of comprehensive supportive services, including medical and mental health referrals, home visits, wellness checks, and case conferences. Coordinate and ensure annual income verification is completed for all residents; promote strategies to encourage consistent rent payments where applicable. Lead the review and resolution of incident reports in a timely and thorough manner, including communication with funders and stakeholders as needed. Provide direct case management and crisis intervention support when necessary. Promote resident well-being by organizing recreational activities, holiday events, and tenant meetings; uphold Housing Quality Standards (HQS) across all residential units. Address program violations proactively to ensure the safety and well-being of the community. Maintain up-to-date program documentation and generate reports for internal and external stakeholders. Serve as the primary liaison with key partners and oversight bodies including HASA, HUD, NYSSHP, HHAP, and others. Recruit, train, supervise, and evaluate program staff to ensure high-quality service delivery and staff development. Represent the program at community meetings, provider coalitions, and external audits. Oversee petty cash usage and reconciliation; contribute to annual budgeting processes and manage recreational budgets for each program site. Actively participate in Housing Works/Bailey House advocacy efforts and mobilizations to end homelessness and

HIV/AIDS.

Minimum Requirements Education:

Master’s degree in social work, psychology, counseling, and/or at least five years of relevant supervisory experience in a social service setting that deals with HIV/AIDS, homelessness, mental health treatment, and/or substance use. LCSW strongly preferred.

Necessary Skills:

Familiarity with trauma-informed care, harm reduction, motivational interviewing. Culturally competent, with comfortability working with BIPOC and LGBTQ+ communities. Experience with and knowledge of HIV/AIDS, homelessness, and resources available in New York City. Dependable & flexible Bilingual (English, Spanish) is a plus. Comfortability with being in our resident’s apartments. Ability to work a flexible schedule and occasionally work shifts associated with a department that operates 24 hours per day, 365 days per year. Ability to maintain a high level of confidentiality. Demonstrated ability to manage information, including the maintenance of complete and accurate resident files. Strong interpersonal, coaching, and administrative skills. Ability to prioritize and multi-task. Must be proficient in Microsoft Outlook and Office (Word, Excel, and PowerPoint). Dependable and flexible Able to maintain a high level of client confidentiality and overall professionalism. Client-centered. Approaching our clients from a strength-perspective, emphatic approach. Comfortability with discussing Activities in Daily Living (ADL) challenges with sensitivity, in a respectful manner. Interest in fostering a culture of staff growth and development. Good communication skills, both verbally and written, including the ability to communicate with all levels of management. Excellent boundary setting. Comfortability with non-physical forms of de-escalation. Alignment with Housing Works’ mission. Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org Housing Works fights for funding and legislation to ensure that all people living with

HIV/AIDS

have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.