Paramedic Operations Supervisor Position Available In Suffolk, New York

Position:

Paramedic Operations SupervisorLocation:

Bay Shore, NY Starting Ray:

$35/hr. and up, based on years of experience

JOB SUMMARY

The mission and purpose of this position is to ensure the compassionate delivery of high-quality care and service in a professional and cost-effective manner through the supervision of field personnel.

Provides direct patient care in accordance with company protocols and/or online medical direction. Assists with the coverage of open shifts as needed in the assigned area

QUALIFICATIONS

Experience:

EMS Field Experience Field Training officer experience, Instructor experience or past supervisory experience Experience as a

SSC or EMDEducation:

High School Diploma or equivalent (GED) Associate of Arts or Bachelor of Science or Arts in

Business, Healthcare or Appropriate Field of StudyCredentials/Licenses:

Current Paramedic certification/all other required certifications Driving policy in compliance with AMR policy regarding insurability

ESSENTIAL FUNCTIONS/DUTIESKEY

RESPONSIBILITIESGather information regarding accidents and major incidents and communicate findings to upper management for investigation.

Coordinate operations during times of disasterGather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfactionAssist Paramedics with in-field clinical experiences on critical care devices: Ventilator, IABP, Impella, etc. (paramedic only)Ensure ALS equipment is in good working and available to field ParamedicsEnsure medications are stocked to par levels and in date on a monthly basis at minimum. Assist care-giving personnel (CCTs, Paramedics and EMTs) in finding appropriate resources after particularly critical incidents (

IE:

Critical Incident Stress Debriefing team / EAP, etc.

Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts Function as a crew Paramedic or EMT as requiredAssist Paramedics in completing sign out and sign in of Controlled Substances sub-stock kits.

Provide support and assistance to the field personnel to help them achieve maximum performanceProvide daily direction and clarity of expectations to field personnelCollect information, conduct meetings and resolve issues with regard to employee problems, issues and concernsCoach employees to perform at their highest levels and provide performance feedbackAssist employees in career planningProvide support to crews by acquiring needed resourcesParticipate in the resolution of union or non-union grievances and administer the disciplinary processCommunicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issuesPartner with human resources to ensure the availability of employee counseling as necessaryIdentify needs and support continuous improvement in employee development through training.

Participate in orientation of new employeesAdminister company policies and procedures, as well as employment law in a consistent mannerInteract daily with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the AMR image with facilitiesParticipate in community service to enhance the image of the company Identify customer processes that lead to enhancements of serviceSupervise the daily operations of the fieldCollect paperwork and generate reports for managementAssist crews in stocking trucks/unitsEnsure unit readiness by managing the fleet and materialsReinforce importance of complete, accurate, and timely completion of run reportsPerform other duties as assigned