Supervisor Crisis Walk-In Center Position Available In Allegheny, Pennsylvania

Employment Type:

Full time

Shift:

Day Shift Description:

POSITION PURPOSE

The Crisis Intervention Residential Adult/Walk-In Center Supervisor is responsible for overseeing daily operations, ensuring high-quality crisis intervention services, and supporting a team of mental health professionals. This role involves staff supervision, administrative oversight, and direct client care when needed. The supervisor ensures compliance with policies, facilitates team coordination, and promotes a safe, client-centered environment for individuals experiencing mental health or substance use crises.

WHAT YOU WILL DO

Supervision & Leadership:

Provide direct supervision, training, and support to crisis intervention staff Assist in hiring, onboarding, and performance evaluations of team members. Foster a supportive and trauma-informed work environment that encourages staff well-being and professional growth.

Crisis Intervention & Client Care:

Oversee and ensure effective assessment, stabilization, and referral of individuals experiencing behavioral health crises. Provide direct crisis intervention and de-escalation support when needed. Collaborate with law enforcement, hospitals, and community partners to coordinate care for clients.

Operations & Compliance:

Ensure adherence to state and federal regulations, including HIPAA and agency policies. Monitor documentation and service delivery to maintain quality and compliance. Assist with scheduling, shift coverage, and workflow management to ensure 24/7 service availability.

Program Development & Community Engagement:

Identify opportunities for process improvement and program enhancements. Represent the center in community outreach and stakeholder meetings. Assist in developing policies, procedures, and crisis response protocols.

MINIMUM QUALILFICATIONS

Master’s Degree in Human Services (social work, psychology, rehabilitation, activity therapist, counseling, education) 3 years of related behavioral health experience including 1 years as a supervisor or team lead Pre-employment drug screen/physical/TB Valid driver license Ability to drive organization vehicle Access to transportation

Skills:

Strong leadership, communication, and problem-solving skills; ability to work in fast paced environment.

POSITION HIGHLIGHTS AND BENEFITS

WORK

SCHEDULE

This is a Exempt (salary) position. Primarily Monday-Friday daylight with flexibility to meet consumer needs. Some non-traditional hours (evenings, weekends and holidays) are required. Will provide rotating on all support.

Great Benefit Package:

(Benefits start Day 1 of employment): 403B with employer match; Paid Time Off (PTO); Medical, Dental, Vision; Life Insurance; Paid Holiday Days; Plus more………

ABOUT PITTSBURGH MERCY

We’re a community-based health and human services organization using person-centered care to treat our area’s most vulnerable populations. We work with individuals and families in settings that are safe and familiar to them, and view them as equal partners when planning, developing, and monitoring care. Our mission is to be a compassionate, transforming presence within our communities. We reach out to offer help – and hope – to people who are experiencing: Mental illness and substance abuse; Physical health needs; Traumatic events or circumstances, including homelessness + abuse Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.