Call Center Scheduler Position Available In Palm Beach, Florida

Call Center Scheduler Schumacher Auto Group – 2.8

West Palm Beach, FL Job Details Full-time Estimated:

$34.7K – $40.5K a year 19 hours ago Benefits Free parking Paid training Health savings account AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Paid time off On-the-job training Employee assistance program Vision insurance 401(k) matching Employee discount Paid orientation Opportunities for advancement Bereavement leave Life insurance Paid sick time Qualifications Bilingual Spanish Microsoft Excel Customer service English Microsoft Office High school diploma or GED Data entry Computer skills 1 year Phone etiquette Entry level Full Job Description Schumacher Automotive Group in West Palm Beach is seeking a Full-Time Scheduler at our Corporate Office! Are you a customer service pro? Do you have a vision for creating positive experiences with clients? The Scheduler responds to customer inquiries and ensures that the client is provided impeccable service. Essential Job Responsibilities Handle incoming calls with a specific call guide in a warm and friendly manner: answering client questions, making appointments, coordinating service with Service Advisors. Handle outbound calls to Schumacher clients with specific call guides in a professional and upbeat manner: reminding clients of upcoming appointments, calling for revenue generating purposes to set appointments for service due/recalls/declined services. Become active participant in skills and knowledge enhancement with a growth mindset: by attending Schumacher University, brand webinars and trainings, staying abreast of current state of automotive industry standards and strategies. Sitting and speaking on the phone for long periods of time at one station. Other duties as assigned by supervisor. Education and job requirements High School diploma or equivalent. 1+ years’ experience in a fast-paced customer service environment Proficient computer skills; experience using word, excel and other MS products. Excellent communicator to support relationships with all staff, clients, visitors. Must be available to work Weekdays and some Saturdays. Must be able to speak English and Spanish proficiently. Experience in CDK Software highly preferred.

Job Type:

Full-time Benefits:

401(k) 401(k) matching AD&D insurance Bereavement leave Dental insurance Disability insurance Employee assistance program Employee discount Free parking Health insurance Health savings account Life insurance On-the-job training Opportunities for advancement Paid orientation Paid sick time Paid time off Paid training Vision insurance

Schedule:

Day shift Monday to Friday Weekends as needed Ability to

Commute:

West Palm Beach, FL 33409 (Required) Ability to

Relocate:

West Palm Beach, FL 33409: Relocate before starting work (Required)

Work Location:

In person