Golf Operations Coordinator, Regular Part-Time Benefits Eligible Position Available In Palm Beach, Florida

Golf Operations Coordinator, Regular Part-Time Benefits Eligible Golf Operations Coordinator, Regular Part-Time Benefits Eligible

Salary
$28.87 Hourly
Location

FL 33412, FL

Job Type
Regular Part-Time Benefits Eligible
Job Number
25-409207
Department

COMMUNITY SERVICES

Division

GOLF OPERATIONS

Opening Date
04/25/2025
Closing Date
Continuous

DESCRIPTION

BENEFITS
QUESTIONS
Do you want to be a part of the team that makes the City of Palm Beach Gardens the signature place to live, learn, work and play? We provide world class services, parks,munity centers, athletic fields, golf, tennis and pickleball, and public safety. This can only happen when the best, brightest, talented, andmitted individuals work for our City. We encourage like-minded individuals to apply to join our culture of excellence as part of our team! Come join our family!
Summary
This position organizes and supervises the assigned daily operations of the golf property, related facilities and performance of the golf clubhouse. The Golf Operations Coordinator is responsible for managing all aspects of the outside service operations, as well as assisting the Golf Operations Manager with Golf Shop, Tournament Operations, and Golf Cart Fleet Maintenance. The primary responsibility is to oversee daily golf operations while providing excellent customer service to the patrons of Sandhill Crane Golf Club. This position is an exempt, non-bargaining position within the Community Services division.

SUPERVISION RECEIVED

This position is supervised by the Golf Operations Manager.

SUPERVISION EXERCISED

This position supervises the part-time, seasonal, volunteer, contractual, and temporary staff who work in outside operations. This position is responsible for overseeing the daily operations of the golf course and facilities including fiscal processing, customer service standards, staff direction, performance, and facility maintenance.
Essential Function Duties and Responsibilities
(Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list is

ILLUSTRATIVE

ONLY, and is not aprehensive listing of all functions and tasks performed by incumbents of this class.)
Follows and enforces all procedures and policies as described in the Sandhill Crane Golf Course Manual, as well as the Community Services Division procedures and the City of Palm Beach Garden’s Policies and Procedures
Must have a working knowledge of general maintenance and safety procedures to provide effective daily operation of the facility
Has a working knowledge of the fiscal impact the daily operations and management decisions have on the budget and makes decisions in the best interest of the operation and the City of Palm Beach Gardens
Acts as a productivemittee member when assigned
Oversees all outside service attendants and any added positions to the outside service staff
Explains and enforces golf course rules and regulations
Responsible for supervising and addressing issues of the day-to-day operations as assigned and the overall monitoring of facility operations to ensure the highest level of service to the patrons of the golf course and clubhouse
Knowledgeable in all areas of operations and is able to assume any position in the event of staffing shortages to meet the needs of the operation and customer service standards Identifies possible areas of concern within daily operations and rmends solutions to resolve these concerns
Conducts training of staff as assigned and is responsible for themunication between the Management Team and all staff outside of the Golf Shop Staff
Responsible for the scheduling of all part time employees, volunteers, and contractual workers throughout the division
Organizes and facilitates an active tournament schedule, which includes tee time assignments, creation of rules sheets and score cards; demonstrates the ability to make rules decisions when applicable; reconciles tournament results and payouts; and implements and oversees on-course golf activities and special events
Assists the Golf Operations Manager and other Golf Management with the coordination and set up of all tournaments, leagues, events, and programs
Ensures Golf Cart Fleet is thoroughly cleaned, and stocked with pencils, scorecards, sand, etc.
Communicates with Golf Course Fleet Mechanic regarding any issues with the golf cart fleet to ensure optimal operation Assists with the coordination of the workflow and operating efficiency of the golf course
Supervises on-duty operations staff to ensure customer service levels are being met and standard operating procedures are being utilized
Performs routine quality control checks of the facility and operation frequently during shift
Manages, coordinates, and reports any purchases for operational/ facilities supplies as needed inpliance with the City’s Purchasing Policy
Acquires supplies and places orders for materials needed for the operation inpliance with the City’s Finance, IT, and Purchasing departments and exercises their best judgement and knowledge of policies to make operational decisions and give direction on daily operations to staff
Responds to public inquires in a positive manner maintaining the highest degree of professionalism
Fields questions, concerns, andplaints related to course operations and utilizes knowledge and professional skill to solve issues in a timely manner
Maintains an effective and open line ofmunication with the Golf Operations Manager, Head Golf Professional, and General Manager
Responsible for updating, maintaining, and sharing their work calendar with the rest of the Golf Management Team as it pertains to staff and vendor meetings, conferences, tournaments, and other assigned work responsibilities
Performs various administrative duties as assigned and assists as support staff when necessary
Prepares a variety of reports; including incident reports, daily rounds reports, and tee sheet management reports
Participates in planning and staffing the staging and execution of special golf events
Acts as a backup to the Golf Operations Manager in their absence
Trains and manages staff on the use of various software systems in place at the golf club
Attends and participates in scheduled management meetings with an operational summary analysis Represents the division at interdepartmental meetings as assigned
Acts as Manager on Duty and monitors all daily operations of the course as needed
Performs any other related duties as required or assigned

PERIPHERAL DUTIES

Assists with various peripheral duties including the picking up of supplies, ordering materials, running errands, arranging for the rental and/or maintenance of equipment and coordination of special events
Composes and edits correspondence, reports, memoranda, and other material requiring managerial judgment as to content, accuracy, andpleteness
Ability to provide backup to related positions as division needs require
Ability to operate a City vehicle as division needs require
Responds to emergency operations as assigned and serves as an Emergency Management Team Member under the City’s Emergency Management Division when activated before, during, and after a natural disaster or emergency
Minimum Qualifications
Three to five years of managerial or supervisory experience, preferably in golf or recreation
PGA Class A certification and/or degree from an accredited college or university in a golf related area preferred
Two years of experience working at a golf facility, preferably in a managerial role with a working knowledge of tournament operations, outside services, tee sheet management, and related daily golf operations
Any relatedbination of training and experience
Special Qualifications/Preferences
Current Certifications in the following, or ability to obtain certifications within 6 months of hire unless otherwise specified. Must present original certifications or copies of both sides of all certifications.
CPR (required)
Servsafe Manager certification (must obtain within 30 days 6 months of hire)
First Aid (required)
AED Training (required)
PGA Class A Member or Class B Associate status (preferred)
Valid State of Florida Driver’s License with a good driving record (required)
Employer
City of Palm Beach Gardens