Product Operations Associate Position Available In East Baton Rouge, Louisiana

• About ETS:

• ETS is a global education and talent solutions organization enabling lifelong learners worldwide to be future-ready.

For more than 75 years, we’ve been advancing the science of measurement to build benchmarks for fair and valid skill assessment across cultures and borders. Our worldwide impact extends through our renowned assessments including TOEFL®, TOEIC®, GRE® and Praxis® tests, serving millions of learners in more than 200 countries and territories. Through strategic acquisitions, we’ve expanded our global capabilities: PSI strengthens our workforce assessment solutions, while Edusoft, Kira Talent, Pipplet, Vericant, and Wheebox enhance our educational technology and assessment platforms across critical markets worldwide. Through ETS Research Institute and ETS Solutions, we’re partnering with educational institutions, governments, and organizations globally to promote skill proficiency, empower upward mobility, and unlock opportunities for everyone, everywhere. With offices and partners across Asia, Europe, the Middle East, Africa, and the Americas, we deliver nearly 50 million tests annually. Join us in our journey of measuring progress to power human progress worldwide. ETS serves as the state contractor for the California Department of Education (CDE) to administer and report the California Assessment of Student Performance and Progress (CAASPP) and English Language Proficiency Assessments for California (ELPAC) assessment program. The Product Operations Associate contributes in the creation of the work plan and executes the day-to-day operations of the CAASPP and ELPAC assessment programs, based on the direction provided by Product Operations Manager. This position is located in the Sacramento ETS Office and travel within California is required. End-to-End Product Management & Delivery + Supports execution against the product work plan objectives for assigned product + Works with FCEs (Functional Centers of Excellence) to meet Service Level Agreements (SLAs) + Supports identification of product delivery improvement areas + Communicates and collaborates with FCEs / vendors / partners clearly and effectively + Develops video scripts and works with vendors to produce videos + Manages video archiving, posting to YouTube, posting to websites, closed captions, and accessible transcripts + Develops video production processes and trains other staff in video production practices Contract/SLA Fulfillment + Provides status updates on day-to-day operations + Executes against SLA’s and KPI’s under the guidance of Product Operations Manager Financial Management + Collects data to help track all product-related expenditures against budget + Supports attainment of surplus targets by controlling expenses + Adheres to ethical standards and comply with the laws and regulations applicable to the job function

• Process Outputs and Deliverables
• + Deliver accurate and defect-free products/extensions delivered on time per SLA + Financial performance of assigned products/product lines + Customer support and satisfaction + Deliver product/service execution
• The Product Operations Associate works under the general direction of a senior manager. This role is fairly autonomous and operates with minimal daily supervision.
• The expected compensation for this role is $75,000 – $80,000 + Benefits + A Bachelor’s degree or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.

+ 2+ years of experience in administrative, project management support, or video production + Word, Excel, PowerPoint, Outlook + Strong written and verbal communication skills + Knowledge of accessibility requirements (preferred) + Experience with Camtasia or other video production software (preferred) + Ability to work with cross-functional teams + Ability to provide status updates on day-to-day operations; deep understanding of SLA’s and KPI’s + Ability to understand client/vendor’s needs and ensure that ETS is meeting those expectations + Demonstrated understanding of product operational needs + Escalates effectively when faced with uncertainty and / or lack of data by seeking the data necessary to guide decision-making #LI-MM1

• ETS is mission driven and action oriented
• + We are passionate about hiring innovative thinkers who believe in the promise of education and lifelong learning.

+ We are energized by cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders. Â In support of this ETS offers multiple Business Resource Groups (BRG) for you to learn and advance your career growth! + As a not-for-profit organization we will encourage you to lean in to your passion for volunteering. Â At ETS you may qualify for up to an additional 8 hours of PTO for volunteer work on causes that are important to you!

• ETS is an Equal Opportunity Employer.

We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.•