Medical Office Operations Associate Position Available In Fayette, Pennsylvania

Medical Office Operations Associate Tri State Dermatology Surgery and Laser Center 2160 Springhill Furnace Rd, Smithfield, PA 15478 Reports to:

Front Office Coordinator/Practice Administrator Position Summary:

Responsible for assuring satisfactory completion of the patient’s experience, including final processing of the patient’s encounter form, cashiering, and scheduling of additional services. Information resource for clinical staff regarding patient status such as late, cancelled, no show or any other issue that the patient and or family may have shared with the receptionist.

Qualifications:

Have knowledge regarding insurance practices, policies and procedures. Understand the co-pay, referral and authorization process for the various insurance plans accepted by the practice. Knowledge of Anatomy, Pharmacology, Medical Terminology and the use of ICD-10 coding. Possess a calm, reassuring, competent demeanor and the ability to be sensitive to patient needs and emotions. Ability to manage time and energies in an efficient, effective manner while multi-tasking and setting priorities to meet multiple responsibilities. Be capable of masking emotions and frustration when dealing with difficult situations and /or patients. Be knowledgeable regarding services and products regarding cosmetic medicine. Understand the basic accounting principles necessary to close out the cash box at the end of each day.

Responsibilities:

Answers the phone in 3 rings or less. Makes patients and their families feel welcome. Schedules appointments. Communicates and handles managed care referral slips to insure appropriate authorization for appointments. Greet patients; register patient into the tracking system. Accurately relays information in a calm, concise manner keeping all staff up to date as to the patient flow. When a patient calls for an appointment check to see if they are in the system, check the balance of their account and advise them if there are any outstanding balances. Attempt to assist the patient in the prompt resolution of the outstanding balance. Assist patients in checking in & checking out and scheduling return appointments/procedures. Receipt patient for in office payments; complete & track credit card payment insuring proper authorizations are received. Have knowledge of current application of various payers CPT-4 coding and individual fee schedules requirements. Post charges and coding information timely and accurately in the system. On a daily basis, insure accurate balancing of the day sheet, cash box & deposit. Queries all patients regarding their demographic and insurance information in an effort to capture the most up to date information. Scans that information into the office database. Identify and communicate scheduling issues to Front Office Supervisor as soon as they are recognized. Process no shows and cancellations. Notify supervisor of need to order/print forms used to assure continuous supply is available. Always maintains and observes confidentiality. Maintain competency on computer system. Performs other duties as directed by supervisor

Job Type:

Part-time Pay:

$15.00 – $19.00 per hour Expected hours: 24 – 32 per week

Schedule:

Monday to

Friday Work Location:

In person