Bilingual Scheduling Specialist Position Available In Berkeley, South Carolina

Bilingual Scheduling Specialist Charleston Oral and Facial Surgery Ladson, SC 29456 Our Practice Charleston Oral and Facial Surgery is growing and looking for a full-time Bilingual Scheduling Specialist . Our practice has eight Providers and an office staff of over 800 to ensure our patients have the best possible experience. Our state-of-the-art offices allow us to provide the best quality care in the safest environment. We offer a full scope of oral and maxillofacial surgery options such as wisdom tooth extractions, dental implants, orthognathic surgery, bone grafting, TMJ treatment and much more. You will find only the most up-to-date technology utilized at Charleston Oral and Facial Surgery, along with a team of professionals that are dedicated to the practice and each other. We value our employees and believe that a competitive benefits package is required to ensure the best experience while working as part of our team. As such, we offer an excellent benefit package that includes medical, dental and vision coverage, 401k, PTO, Holiday Pay and a competitive salary. Position Summary The Scheduling Department at COAFS is intended to act as the first point of contact for all new and existing patients, and referring offices. Our Scheduling Specialists adhere to standards and best practices to ensure consistent and positive communication during every patient interaction, every time with the expectation that the Scheduling Department will drive new patient scheduling and case acceptance. The position requires interpretation of office policies and exercises in judgement towards the resolution of minor issues or specific scheduling requirements of patients and referring offices. A Bilingual Scheduling Specialist acts as an equal member of the Scheduling Department action including, but not limited to, the responsibilities outlined below. This position is full time with working hours between 7:50a-5:00p Monday through Thursday, and 7:50a-3:00p Fridays. The position is based out of the North Charleston office located at 3700 Ingleside Boulevard, Ladson

SC, 29456.

Rate of starting hourly wage is $19.00 to $21.00 per hour. Benefit package includes medical, dental and vision coverage, 401k, PTO, and holiday pay. Position Responsibilities The primary responsibility of this position is to provide support to patients and to our referring offices in scheduling, general questions, post-operative concerns, etc. This position will be responsible for the following: Represent the practice well in all external communications, utilising provided etiquette guidance to ensure professional, accommodating, and empathetic disposition Schedule patients appropriately across all available offices and surgeons according to Scheduling Department guidelines Collect and enter required patient demographics, insurance information, referral details, and any additional relevant data to ensure smooth transition from scheduling to check-in Accept and record payment for applicable surgery appointments Advise patients of pre

• and post-operative instructions for applicable surgery appointments Communicate effectively and swiftly to members of other departments in regard to scheduling, when applicable Address general inquiries related to payment options, treatment plans, office policies and procedures, patient experience, completed treatment, etc.

Escalate calls to the appropriate staff as necessary, e.g. upset patients or referring offices, or inquiries related to topics outside the scope of the position Attend required trainings and meetings Maintain low level of contribution to overall departmental errors through daily error report corrections Maintain CareStack data cleanliness through error tracking, duplicate account deletion, data entry review, etc. Comply with all OSHA and HIPAA guidelines In-practice Network Bilingual Scheduling Specialists report directly to the Director of Patient Onboarding, including for matters of PTO and wages. There are no direct reports for this position. Qualifications The practice will expect that an applicant to the Bilingual Scheduling Specialist position has the following qualifications to ensure success: Excellent oral and written communication 1+ years call center/scheduling experience 1+ years dental/medical industry experience Basic knowledge of Microsoft Excel and Outlook Demonstrated history of either teamwork or inclusion in small

• to medium-sized teams 1+ year experience of working with a multi-line phone system Able to work completely on a computer and phone with no face-to-face interaction with patients Must be fluent in both

English and Spanish Job Type:

Full-time Typical end time: 5:00p Mon-Thr 3:00p on Fridays Typical start time: 7:50AM Work Remotely No This job is ideal for someone who is: Adaptable/flexible

• enjoys doing work that requires frequent shifts in direction Detail-oriented
• would rather focus on the details of work than the bigger picture High stress tolerance
• thrives in a high-pressure environment

Job Type:

Full-time Pay:

$19.00

• $21.

00 per hour Expected hours: 40 per week

Benefits:

401(k) matching AD&D insurance Dental insurance Disability insurance Health insurance Life insurance Paid time off Pet insurance Vision insurance

Schedule:

8 hour shift Day shift Monday to

Friday Experience:

Multi-line phone systems: 1 year (Preferred)

Language:

Spanish (Required) Ability to

Relocate:

Ladson, SC 29456: Relocate before starting work (Required)

Work Location:

In person