Find & Apply For Call Center Manager Jobs In Broward, Florida

Salary Information & Job Trends In this Region

The Call Center Manager in Broward, Florida oversees the operations and performance of call center staff to ensure excellent customer service and efficient call handling. - Entry-level Call Center Representative salaries range from $30,000 to $40,000 per year - Mid-career Call Center Supervisor salaries range from $40,000 to $55,000 per year - Senior-level Call Center Manager salaries range from $55,000 to $75,000 per year The role of a Call Center Manager in Broward, Florida has a rich history, dating back to the early days of call centers in the United States. Over time, the focus has shifted from simple call handling to a more comprehensive approach that includes customer satisfaction metrics and team management strategies. As the Call Center Manager position has evolved, the responsibilities have expanded to include not only overseeing call center operations but also implementing new technologies, training programs, and quality assurance measures. The role now requires a blend of leadership, communication, and analytical skills to ensure the call center runs smoothly and efficiently. Current trends in the Call Center Manager role in Broward, Florida include a growing emphasis on customer experience, data-driven decision-making, and remote work options. Call centers are also increasingly utilizing artificial intelligence and automation tools to streamline processes and improve efficiency in serving customers. Overall, the Call Center Manager in Broward, Florida plays a crucial role in ensuring customer satisfaction and operational success within the call center environment.