Medical Practice Call Center Supervisor Position Available In Sarasota, Florida

Medical Practice Call Center Supervisor 4.2 4.2 out of 5 stars Sarasota, FL 34233 Job Overview We are seeking a local Sarasota/Manatee area healthcare call center supervisor with call center team lead experience to supervise our team in delivering exceptional customer service in a hybrid call center. The position is in Sarasota. The ideal candidate will possess strong health insurance knowledge, referral and authorization processes, the ability to manage a diverse team, and a passion for enhancing customer experiences. As a Call Center Supervisor, you will be responsible for overseeing daily operations, ensuring that team members meet performance targets, and fostering a positive work environment. This position reports to the Support Services Manager. Duties Supervise and manage a team of call center agents, providing guidance and support to enhance their performance. Analyze call metrics and performance data to identify trends and areas for improvement. Communicate effectively with team members to ensure clarity of expectations and objectives. Negotiate resolutions for escalated customer issues while maintaining high levels of satisfaction. Foster a collaborative environment that encourages teamwork and open communication among staff. Experience Proven experience in a supervisory role within a call center or similar environment is essential. Strong leadership abilities with a focus on motivating and developing team members. Excellent communication skills in English; Spanish-speaking capabilities are highly desirable.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Referral program Vision insurance

Schedule:

8 hour shift Day shift Monday to

Friday Work Location:

In person