Field Service Manager – Xerox Copiers & Printers Position Available In Broward, Florida

Field Service Manager – Xerox Copiers & Printers 3.5 3.5 out of 5 stars 2785 North Commerce Parkway, Miramar, FL 33025 •Eligible for performance bonus $ $ $ •Acordis provides infrastructure and technology services and solutions to clients throughout Florida and the United States. Through our partnership and certifications with leading technology providers including Xerox, Palo Alto Cisco, Microsoft, Barracuda, VM Ware, Citrix, Dell, HP, and many others. Our customers receive the highest quality products and services the industry has to offer. As a result of our growth Acordis has an immediate opening for a Field Service Manager for our Xerox dealership. You will manage field technicians, provide field technical service support to technical support team as well as managing parts, inventory, and uptime on the units installed in the field. You will be promoting superior customer service and ensure a high level of external customer satisfaction and achievement of service goals and objectives. Xerox certifications are must for this position ! Primary Duties & Responsibilities Leads, manages, and supports a team of service technicians. Responsible for the timely, cost-effective, and quality delivery of product service to our customers. Performs field supervision and assistance for all field technicians’ service calls to include but not limited to problem solving, technical diagnostics, maintenance and repairs, installation, and removal of various office equipment. Manages and maintains field service technician territory assignments, service and parts manuals, tools, supplies and equipment, continuance training and copier certifications to better improve service performance. Works to efficiently manage, resolve and close service calls. Monitor, track and report as needed of each service technician’s daily calls status. Guide and support sales representatives during sales process and resolution of technical issues. Performs repair and / or assists with service calls of print production and wide format equipment. Provides timely response to customer inquiries and complaints and ensures compliance with agreed upon customer requirements. Perform client visits to maintain ongoing positive business relationship. Provides timely response to customer inquiries and complaints and ensures compliance with agreed upon customer requirements. Provides timely response to customer inquiries and complaints and ensures compliance with agreed upon customer requirements. Other duties as assigned by management. Qualifications Must have minimum of 5 years of technical experience with Xerox copiers and Xerox certifications are must for this position Must have a minimum of 5 years of experience as a printer technician, copier service technician or field service technician High School diploma or GED required ; Associates degree in business, preferred Provide support and perform diagnostics to determine what repairs are required and parts to be ordered Perform service/customer calls as necessary when backing up field technician Ability to communicate and report information within various departments Must be able to carry up to 100lbs Must be authorized to work for any employer in US Knowledge/Skills IT background especially with set up of devices on a network Xerox copier experience is required (all models) Ability to lead, motivate, train, problem solve and maintain customer relationships Possess forward-thinking and a proactive attitude Ability to work in a fast-paced, self-directed entrepreneurial environment Ability to work in a team environment or individually with little direct supervision Superior written and verbal communication skills Candidate must be able to demonstrate a sense of leadership in negotiations and critical thinking

Company Profile:

Acordis International Corp is leader in Technology & Solutions. Acordis works closely with clients to develop, implement, and support specific solutions to diverse network, communication, and information infrastructure needs. Acordis specializes in Data Management, Infrastructure Management, Storage Management, Systems Architecture, Managed IT services, IT Security, Cloud services, Digital Signage, Virtualization, Multifunctional Printers, Managed Print Services, Document Management Solutions, VOIP, and Wireless Networking solutions. Acordis is an official Partner of The Miami Heat – Miami Open- Miami Dolphins and Inter Miami CF. South Florida 2013, 2015 and 2016 Business of the year awards.

INC. 5000

list of fastest growing companies 2013, 2014, 2015, 2016, 2017, 2018 and 2019 Fastest growing company in South Florida.

Job Type:

Full-time Pay:

$15.00 – $46.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Schedule:

Monday to

Friday Education:

High school or equivalent (Required)

Experience:

relevant: 5 years (Required)

License/Certification:

Xerox certifications (Required) Willingness to travel: 75% (Required)

Work Location:

In person