Client Success Manager Position Available In Miami-Dade, Florida

Client Success Manager Arc Mental Health South Miami, FL Job Details Full-time $22.35 – $26.08 an hour 19 hours ago Benefits Paid time off Professional development assistance Qualifications Spanish Virtual client meetings Sales Customer service Largest number of clients managed simultaneously in a customer support role (More than 10 clients) Mid-level Client feedback sessions Managing clients in a customer support role Analysis skills Project management Bachelor’s degree Project management experience (1-2 years) Sales experience (3-5 years) Client email correspondence Communication skills Largest number of clients managed simultaneously in a customer support role (7-10 clients) Client interaction via phone calls Full Job Description Job Overview Arc Mental Health is a growing outpatient mental health clinic with locations in South Miami and in Miami Lakes, FL. We contract providers to offer psychiatric services, individual and family counseling, targeted case management services, transcranial magnetic stimulation (TMS), as well as ketamine infusions. We are in network with most insurances, including Medicare and Medicaid. We are seeking a dedicated and proactive Client Success Manager to join our dynamic team. This role is pivotal in capturing new clients and ensuring our current clients achieve their desired outcomes while using our services. The ideal candidate will possess a strong background in customer service and sales, along with the ability to understand the services being offered by Arc Mental Health and communicate effectively with clients. As a Client Success Manager, you will be responsible for fostering long-term relationships with clients, understanding their needs, and ensuring they receive maximum value from our solutions. Duties Develop and maintain strong relationships with clients to ensure their satisfaction and retention. Analyze client needs and market trends to provide tailored solutions that enhance client success. Communicate regularly with clients to assess their satisfaction levels and address any concerns promptly. Utilize Customer Relationship Management (CRM) tools to track client interactions and manage account information. Collaborate with cross-functional teams including customer scheduling, referral coordination, providers, and management to ensure seamless service delivery. Manage projects effectively to ensure timely delivery of services and solutions that meet client expectations. Provide training and onboarding support to new clients, ensuring they understand the services we offer and insurance coverage of the same. Monitor client usage of services, providing insights and recommendations for improvement. Skills Exceptional customer service skills with a focus on client satisfaction. Strong analytical abilities to assess trends and client needs. Excellent communication skills, both verbal and written, for effective interaction with clients. Proficiency in Customer Relationship Management (CRM) software. Solid project management skills to oversee multiple client accounts simultaneously. Join us as we empower our clients to succeed through innovative solutions and exceptional service!

Job Type:

Full-time Pay:

$22.35 – $26.08 per hour Expected hours: 40 per week

Benefits:

Paid time off Professional development assistance

Compensation Package:

Performance bonus

Schedule:

8 hour shift Monday to

Friday Education:

Bachelor’s (Preferred)

Language:

Spanish (Required) Ability to

Commute:

South Miami, FL 33143 (Required)

Work Location:

In person