Customer Service Coordinator Position Available In Whitfield, Georgia

Customer Service Coordinator 1.0 1.0 out of 5 stars 1013 Bonny Oaks Dr, Dalton, GA 30721 Kaleen Rugs, Inc. Customer Service Coordinator Job Description Job title: Customer Service Coordinator Updated 05/2023

Work Location:

Dalton Division/Department:

Customer Service Reports to:

VP Operations Full-time X Non-exempt X Hourly Essential Duties and Responsibilities:

The primary responsibility of this position is to offer excellent service to our customers, including, but not limited to providing product and pricing information, processing orders, ensuring that all orders are shipped in a timely manner and resolving issues that arise from the problems with orders (regarding replacements, credits, etc.), to ensure 100% customer satisfaction. Essential Functions of The Job Process customer orders Answer phone or email inquiries Provide product information and meet service requests Track orders and coordinate correction of orders Process inquiries on shipping status, pricing or invoicing information, and various website questions Liaise between Manufacturing Departments, Accounts Receivable, and Sales Team to resolve any issues related to customer satisfaction Education and/or

Work Experience Requirements:

Qualifications Strong interpersonal and communication skills Detail and task-oriented and possess creative problem-solving skills Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace. We are seeking a team player with strong computer skills working with Microsoft Office Suite (Word, PowerPoint, and Excel). Highly motivated, has a strong work ethic, sense of urgency, and is a self-starter Expresses written and oral ideas clearly and can proactively share information High School Diploma or equivalent preferred A minimum of 2-3 years of customer service experience strongly preferred

Physical Requirements:

While performing the duties of this job, the employee is regularly required to see, talk and hear. This position requires exceptional fine motor skills, sitting, standing, walking and bending throughout the day. The employee may occasionally lift and move items over 25 pounds.

Location:

Dalton Travel:

No Compensation:

Commensurate with experience

Benefits:

Medical Dental Vision Life 401k

Matching Paid Holidays PTO Job Type:

Full-time Pay:

$15.00 – $17.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance

Shift:

Day shift

Work Location:

In person