Service Coordinator Position Available In Bergen, New Jersey

Service Coordinator Network Doctor 600 Sylvan Avenue, Englewood Cliffs, NJ 07632 Culture and a team-centric mentality are one of the most important attributes we look for in a future team member. We are focused on creating and maintaining a comfortable, collaborative, and inclusive environment, where everyone has a voice and all suggestions will be given consideration, as long as they are delivered in a productive and respectful manner. Network Doctor is an IT Managed Services firm where company culture and teamwork are a part of our DNA. We provides IT support for hundreds of healthcare businesses in the tri-state area. We are looking to hire an individual with a passion for working in a team environment alongside many talented technology and administrative professionals. Potential candidates should be self-motivated and looking to work in a diverse, and fast paced environment. Responsibilities will be varying day to day and require personal judgement as well as decision making. There is a large amount of written and verbal interaction with clients. This role will be 5 days a week onsite in our Englewood Cliffs office, during the extensive training period. Currently we support 300+ clients in a wide array of industries. Job Responsibilities and Duties Being the first line of defense for all incoming client traffic via phone and email Creating service requests in our ticketing system via phone, e-mail, or manual entry Assign service requests or tickets to engineers based on severity and engineer skill level Prioritizing issues dependent on severity and client Manage and organize engineers’ schedules so they are being efficient and effective Assist in scheduling onsite visits for field engineers at various clients Scheduling and coordinating emergency onsite visits Handle scheduling all in-house IT needs Overseeing success of the Service Team Hold team accountable according to our KPIS Being the connection between all departments for scheduling and staffing needs Ensure that our support tickets are being completed according to our process

QUALIFICATIONS

This job absolutely requires the following: Interpersonal skills & telephone manner Communication skills being able to work with various types of personalities Customer awareness and being in tune to our clients Ability to multitask Ability to work in an extremely fast paced environment Ability to get up to speed quickly and retain knowledge acquired Superior attention to detail Organization skills and ability to prioritize Ability to work independently and be self-motivated while still being a part of a team A solid sense of dependability, responsibility, and reliability You’re probably right for this job if you have: Technical awareness having the ability to match technical issues to the proper resource Typing skills: ability to type quickly and accurately with proper grammar Knowledge of Microsoft programs Knowledge of ticketing systems is a plus Supervisor experience is a plus

Job Type:

Full-time Pay:

$45,000.00 – $55,000.00 per year

Benefits:

401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Schedule:

8 hour shift Day shift Monday to

Friday Work Location:

In person