Customer Service & Dispatch Coordinator Position Available In New York, New York

Customer Service & Dispatch Coordinator Ion Appliance Repair New York, NY 10007 Ion Appliance Repair is seeking an organized, people-first Customer Service & Dispatch Coordinator to keep our field technicians on schedule and our clients delighted. What you’ll do Answer inbound service calls, emails, and chat inquiries Schedule and route technicians for washer, dryer, and refrigerator jobs across NYC Verify parts availability, create work orders, and follow up on completed appointments Resolve basic customer questions and escalate technical issues to the service manager What we’re looking for 1-2 years in a dispatch, call-center, or scheduling role (appliance or HVAC industry a plus) Strong multitasking skills and calm phone manner Familiarity with CRM or field-service software NYC knowledge for efficient routing; How to apply — follow these steps exactly – Open Google and search “Ion Appliance Repair” Click our Google Business listing (make sure it is 285 Fulton Street, NY location) and from the profile follow the website link. In the website chat widget , upload your résumé and leave your full name and email address . Only applicants who follow these steps will be considered, and only shortlisted candidates will be contacted. We look forward to meeting the next friendly voice of Ion Appliance Repair!

Job Types:

Full-time, Part-time Pay:

$35.00 – $40.00 per hour

Benefits:

Flexible schedule

Schedule:

8 hour shift Weekends as needed

Work Location:

In person