Customer Experience Associate I, Healthcare Position Available In [Unknown county], Alabama

Customer Experience Associate I, Healthcare#25-68064
$14.99-$22.48 per hour
Remote, AL
All On-site Job Description
Our Client, a Healthcare company, is looking for a Customer Experience Associate I, Healthcare for their Barstow, CA/Remote location.

Responsibilities:

Customer advocate role supporting our members and providers, facilitating care and service.
This is a service position providing assistance to client members, providers, and clients regarding various aspects of our programs, policies, and procedures. Responsibilities include handling incoming/outgoing calls related to healthcare related benefits.
Responsibilities also include the administration of intake documentation into the appropriate systems.
Overall expectations are to provide outstanding service to internal and external customers and strive to resolve callers’ needs on the first call.
Performance expectations are to meet and/or exceed customers’ expectations and our quality standards.
Researches, articulately communicates medical information regarding a variety of services including: educating providers on claims, member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality/Protected Health Information (PHI.).
Meets key performance indicators and service standards while showing compassion to members and providers per client values and mission.
Identifies and responds to crisis calls with appropriate resource.
Facilitates routine referrals and triage decisions not requiring clinical judgment.
Comprehensively assembles and enters patient information into the appropriate delivery system.
Demonstrates flexibility in areas such as job duties and schedule to aid in better serving members and help client achieve its business and operational goals.
Supports team members and participate in activities to help build a high-performance team.
Assumes full responsibility for self-development and career progression; proactively seek and participate in ongoing training sessions (formal and informal).
Responsible for staying abreast of operational changes, updating self to ensure accuracy.
Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies.
Leads or participates in activities as requested that help improve Care Center performance, quality, and culture.
Navigate client systems, document customers’ comments/information and forwards required information.
Responsible for reading and retaining information disseminated through multiple resources, ensuring calls are addressed accurately and appropriately per account information.

Requirements:

Basic connectivity and internet troubleshooting experience, Customer service experience, Adequate Hard wired Internet speed(100-300 mbps minimum).
Healthcare background, HIPPA experience
2+ years
High School diploma/GED minimum
Healthcare experience, United Healthcare, Kaiser, Caremark, Call center experience Why Should You Apply?
Health Benefits
Referral Program
Excellent growth and advancement opportunities As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.