Order Management Specialist Position Available In Western Connecticut Planning Region, Connecticut

Order Management Specialist Purple Frog Graphics Wilton, CT Job Details Part-time | Full-time $25 – $30 an hour 1 day ago Qualifications Sage Microsoft Excel Inventory control Customer service Purchasing experience (3-5 years) Procurement Microsoft Office 3 years Project management experience (3-5 years) Project management Organizational skills Purchasing Productivity software Phone etiquette 2 years Entry level Time management Full Job Description Purple Frog Graphics is growing! We are seeking an in-office, part-time, Order Management Specialist to join our Wilton based team! Purple Frog Graphics is a national company with local roots. We are based in Palm Beach Gardens, Florida, with a production facility and showroom in Wilton, Connecticut. We are a wide-format boutique print and promotional products company in the B2B space, helping businesses build their brand and look great doing so – employees AND customers alike! We specialize in a wide array of promotional products, custom apparel, tradeshow displays, gifting items, giveaways, and much more, along with large window graphics, decals, signs, and banners…everything a good organization needs to promote its brand and look great doing so. But where we really excel, however, is with our exceptional customer service! As a customer-facing professional, you will be specializing in helping maximize sales opportunities, and working directly both with prospective customers and our team of account managers to execute on orders placed. The Order Management Specialist plays a critical role in providing our customers with an exceptional experience by ensuring their orders are processed and delivered timely, all while providing robust communication throughout their order lifecycle. The ideal candidate will be enthusiastic, organized, self-motivated, and committed to delivering exceptional service. Responsibilities Manage a steady stream of in-person, phone, and email-based internal and customer inquiries proactively and efficiently. Daily support for Retail and Showroom based clients including: Sales support for customer orders Processing POS transactions Manage customer inquiries Inventory tracking Communicate daily with internal teams as well as domestic & international suppliers on the following updates (but not limited to): Quotation information as requested by rep for prospective sales opportunities Purchase Orders created for new & Approved orders Purchase Orders Submitted to vendor Artwork submitted/received/updated/approved at sub-contract vendors Orders checked on while in progress to ensure production occurring on schedule and shared with reps Orders completed at vendor and having shipped + tracking details Orders delivered at customer/PFG location Offer precise information about products and services. Work with team members to refine service processes and increase customer satisfaction. Manage vendor accounts to fulfill orders timely, accurately, and with flawless quality. Quality assurance review on print and promotional products orders. Fulfillment and kitting to prepare orders for delivery and shipment. Process purchase orders for Retail and Showroom inventory needs. Qualifications Excellent customer service skills. Proficiency with MS Office Suite, Asana, ASI/SAGE 2 years of experience in a similar customer-facing role. Strong organizational and time management skills. Ability to multitask and prioritize tasks effectively. Exceptional communication, organizational, and time/project management skills Ability to work in a fast-paced environment and maintain a positive, flexible attitude. Experience with Print, Apparel, and Branded Promotional Products preferred

Role Specifics Schedule:

Monday – Saturday Must be willing to work weekends

Daily Hours:

5 (schedule subject to change)

Job Type:

Part-time Work Location:

In person (Wilton, CT Showroom)

Job Type:

Part-time Pay:

$25.00 – $30.00 per hour Expected hours: 25 – 30 per week Ability to

Commute:

Wilton, CT 06897 (Required) Ability to

Relocate:

Wilton, CT 06897: Relocate before starting work (Required)

Work Location:

In person