Member Services Specialist Position Available In Broward, Florida

Description Identify and resolve Member issues  Provide service that meets the Service Standards defined by Tropical Financial Credit Union as measured by the Net Promoter Score survey; annual goals are establish through the Performance Management Process.  Support and provide superior service via phone, fax or email as a receiver and caller.  Use questioning and listening skills that support effective telephone communication.  Use an effective approach to handle special telephone tasks like call transfer, taking messages, call backs, holds, interruptions, and unintentional disconnects.  Understands the impact of attitude in handling calls professionally.  Effectively deal with job stress, angry callers, and upset members.  Use the most appropriate way to communicate with different behavior types on the telephone.  Apply the elements of building positive rapport with different types of members over the phone.  Apply the proper telephone etiquette to satisfy various member situations.  Apply appropriate actions to effectively control a telephone call.  Identify voice skills and how to enhance a good telephone presentation.  Meets commitments to members.  Contact members as necessary.  Assist with sales calls for new deposit / loan business  Quote saving rates  Display Time flexibility towards shifts as per work requirements.  Meet all goals as defined in the individual’s performance appraisal.  Processes non-cash teller transactions such as transfers, withdrawals, loan payments, etc. Skills financial services, Call Center, Customer Services, Banking, Teller Additional Skills & Qualifications

• Bilingual Creole or Spanish PLUS
• 2 years of call center experience
• High School Diploma
• Financial Services or Insurance Industry Experience is a plus Experience Level Entry Level