Bilingual Customer Service Representative Opportunity! Temp-to-Perm Position Available In Duval, Florida

Job Description:

Job Title:

Bilingual Customer Service Representative Short Description:

Respond to customer requests and questions regarding service,products and account information, analyzing and rectifying customerconcerns using established procedures in English and one otherlanguage such as Spanish or French.

Duties/Responsibilities:

? Confer with customers by telephone or in person to provideinformation about products or services, take or enter orders,cancel accounts, or obtain details of complaints. ? Keep records of customer interactions or transactions, recordingdetails of inquiries, complaints, or comments, as well as actionstaken. ? Check to ensure that appropriate changes were made to resolvecustomers’ problems. ? Determine charges for services requested, collect deposits orpayments, or arrange for billing. ? Refer unresolved customer grievances to designated departmentsfor further investigation. ? Review insurance policy terms to determine whether a particularloss is covered by insurance. ? Contact customers to respond to inquiries or to notify them ofclaim investigation results or any planned adjustments. ? Resolve customers’ service or billing complaints by performingactivities such as exchanging merchandise, refunding money, oradjusting bills. ? Compare disputed merchandise with original requisitions andinformation from invoices and prepare invoices for returnedgoods. ? Obtain and examine all relevant information to assess validity ofcomplaints and to determine possible causes, such as extremeweather conditions that could increase utility bills. Skills/Requirements/Qualifications ? Active Listening ? Giving full attention to what other people aresaying, taking time to understand the points being made, askingquestions as appropriate, and not interrupting at inappropriatetimes. ? Speaking ? Talking to others to convey informationeffectively. ? Service Orientation ? Actively looking for ways to helppeople. ? Persuasion ? Persuading others to change their minds orbehavior. ? Reading Comprehension ? Understanding written sentences andparagraphs in work related documents. ? Critical Thinking ? Using logic and reasoning to identify thestrengths and weaknesses of alternative solutions, conclusions orapproaches to problems. ? Writing ? Communicating effectively in writing as appropriate forthe needs of the audience. ? Coordination ? Adjusting actions in relation to others’actions. ? Negotiation ? Bringing others together and trying to reconciledifferences. ? Computers and Electronics ? Knowledge of office softwareincluding MS Word, Excel and Outlook Job Zones ?

Title:

Job Zone Two:

Some Preparation Needed ?

Education:

high school diploma ?

Related Experience:

Some previous work-related skill, knowledge,or experience is needed. For example, a teller would benefit fromexperience working directly with the public. ?

Job Training:

Employees in these occupations need anywhere from afew months to one year of working with experienced employees. Weare an equal employment opportunity employer and will consider allqualified candidates without regard to disability or protectedveteran status.