Customer Service Representative Position Available In Miami-Dade, Florida
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Job Description
Customer Service Representative Mia Lab Inc. 2129 West 76th Street, Hialeah, FL 33016 We are seeking a talented, motivated individual to join our optical manufacturing laboratory as an optical product customer support specialist! As part of our team, you will use our database to retrieve and protect patient confidentiality. Data entry is a requirement but mainly you will work closely with opticians and doctors to educate them on new products such as the latest, most innovative lenses and freeform designs, in addition to updating client records to reflect relevant procedures; which will all be taught. Our ideal candidate has prior experience with optical or lens manufacturing, a high school diploma, and excellent customer relationship skills. We deal with a high volume of jobs and clients, so you must be able to work well under deadlines and pressure! Essentially, you will be responsible for helping customers by providing optical product and service information, as well as, resolving technical issues.
Responsibilities:
Handle customer inquiries and complaints Provide information about the products and services Troubleshoot and resolve product issues and concerns Document and update customer records based on interactions Develop and maintain a knowledge base of the evolving products and services
Data Entry Qualifications:
Previous experience in customer service, sales, or other related fields Ability to build rapport with clients Ability to prioritize and multitask Positive and professional demeanor Excellent written and verbal communication skills in both
Spanish and English Job Type:
Full-time Pay:
$14.00 – $19.00 per hour
Benefits:
401(k) Paid time off Vision insurance
Shift:
8 hour shift
Experience:
optical: 1 year (Preferred)
Language:
Spanish and English? (Required) Ability to
Commute:
Hialeah, FL 33016 (Preferred) Ability to
Relocate:
Hialeah, FL 33016: Relocate before starting work (Preferred)
Work Location:
In person
