Customer Service Representative Position Available In Barrow, Georgia
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Job Description
Customer Service Representative Barrow County BOC Winder, GA 30680 JOB This position receives and processes water bill payments, processes billing records for the county, and provides administrative and clerical support for department operations.
EXAMPLE OF DUTIES
Prepares, reviews, and downloads meter read data to customer accounts.
Creates and sends monthly customer bills.
Greets customers and answers telephones; assists with billing and related customer service information.
Prepares customer service tickets.
Initiates new customer accounts.
Prepares work orders to resolve customer problems and issues; requests re-reads of water meters.
Processes bill payments.
Processes leak adjustments.
Balances daily financial reports.
Prepares bank deposits.
Processes return checks.
Processes final bill refunds.
Maintains related files and records.
Maintains office supply inventory; makes purchases as needed.
Performs related duties.
SUPPLEMENTAL INFORMATION
Knowledge & Skills:
Knowledge of computers and job related software programs.
Knowledge of county accounts receivable processes.
Knowledge of customer service principles and practices.
Skill in the preparation of required reports.
Skill in the provision of customer services.
Skill in oral and written communication.
