Customer Service Team Lead Position Available In Bryan, Georgia

Customer Service Team Lead 4.1 4.1 out of 5 stars 10484 US Highway 280, Ellabell, GA 31308 Mallory Safety and Supply is looking for a Customer Service Team Lead to join our onsite team! Mallory Safety & Supply supports our customers by providing critical PPE and safety supplies directly onsite, ensuring their employees can continue to work safely day in and day out. As the Customer Service Team Lead (CSTL), you will be based at a client’s location and play a vital role in overseeing an onsite team that manages and stocks inventory to support daily operations. This is a hybrid role that combines front-line customer service with hands-on supervision of team members. You will also work directly with the client and Mallory’s internal sales team to manage customer quotes, orders, invoicing, and provide what we call Basic Service Brilliance.

Mallory Safety and Supply Benefits:

Medical, Dental, and Vision Insurance 410(k) with an employer match program Employer paid Long Term Disability Voluntary Term Life, Accident, and Disability Insurance Employee Assistance Program with added benefits such as financial wellness and planning 10 hours of paid time off a month to start! 7 paid holidays throughout the year Yearly appraisal and bi-annual reviews Employee discounts and Mallory Swag Certifications and continued job development opportunities Opportunities for promotion and growth Monday through Friday dependable schedule•No nights or weekends! A positive company culture•check out our website for more information on The Mallory Way!

Location :

Client Specific Supervisory Responsibilities:

Responsible for supervising a small team.

Supervisory responsibilities will include:

Review and approve timecards, adjust as needed Conduct interviews, performance evaluations, and coaching conversations Document employee performance notes in Paycom Train new employees Conduct circle-back training as needed Mallory’s ethos consist of the idea of a “working manager. A part from your daily supervisory duties, our leads also perform Customer Service tasks. Here is what a typical day as a Customer Service Team Lead will look like: Provide hands-on customer service, including quoting, order entry, problem resolution, and billing. Act as a backup in critical areas during vacations or position vacancies. Partner with sales to ensure customer satisfaction and streamlined service delivery. Resolve issues with orders and inquiries in a timely and professional manner. Maintain a productive and positive team culture that reflects Mallory values. Learn, navigate, and use Prophet 21 to provide customer service Back up all positions as needed Here is what we are looking for in a

Customer Service Team Lead:

2-5 years of customer service experience with leadership responsibilities. Strong communication and interpersonal skills. High attention to detail with the ability to juggle multiple responsibilities. Comfortable navigating ERP systems (Prophet 21 experience is a plus). Basic proficiency in Microsoft Office tools. Experience in safety, industrial, or construction supply is helpful. High school diploma or GED required. Valid Driver’s License and ability to meet Safe Driver Policy requirements.

Physical Requirements:

Lifting up to 50 pounds consistently Bending, stooping, and twisting consistently Walking consistently For more than 40 years, Mallory has provided industrial organizations with safety expertise and supply chain efficiency along with a broad array of safety products and solutions. At Mallory Safety & Supply, we get energized by applying thought and creativity to provide best in class solutions. This energy has led to multi-faceted growth, with results that have led us to quadruple in size over the last 20 years. We are the largest independently held safety distribution company with 35+ locations, and over 600 employees. Mallory Safety and Supply has always been a family owned and privately owned business. Mallory’s business model is customer based; we thrive by providing basic service brilliance! We offer a casual work environment, professional development and promotional opportunities. We have 33 core values that guide our intentional company culture and are employee centric. We are looking for dedicated, motivated and smart team members to grow with our company. Hiring great people is the most important thing we do. If you are motivated, self-driven and you care about the details•we offer an environment that will allow you to shine! Mallory Safety & Supply is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Veterans are encouraged to apply! To learn more about Mallory, and our products•please visit www.mallory.com.

Required Skills/Abilities:

Strong attention to detail and accuracy Strong mechanical aptitude Proficient in P21, Vendnovation, and Tofino inventory management softwares.

Education and Experience:

Merchandising, warehouse, and/or inventory experience highly preferred ERP experience, preferably with Prophet21 Valid Driver’s License w/ one year of driving experience•driving record must meet requirements outlined by our Safe Driver Policy.

Physical Requirements:

Lifting up to 50 pounds consistently Bending, stooping, and twisting consistently Walking consistently