Call Center Advocate Position Available In Butts, Georgia

Call Center Advocate Southern Siding Company Jackson, GA 30233 JOB TITLE Call Center Advocate

REPORTS TO

Director, Call Center

LOCATION

Jackson, GA

JOB DESCRIPTION

Essential Duties & Responsibilities:

Position Summary We are seeking a highly motivated and customer-oriented Call Center Agent to join our team. The Call Center Agent will be responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring a positive experience in every interaction. The ideal candidate will possess excellent communication skills, a strong problem-solving mindset, and the ability to handle a high volume of calls in a fast-paced environment. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Answer inbound calls from customers regarding inquiries, service requests, or complaints. Provide accurate information about products, services, policies, and procedures. Troubleshoot and resolve customer issues in a timely and efficient manner. Maintain a high level of professionalism and courtesy while interacting with customers. Document customer interactions and transactions accurately in the system. Follow up on pending issues to ensure they are resolved promptly. Collaborate with other team members and departments to address customer concerns. Meet or exceed performance metrics including call handling time, customer satisfaction, and first-call resolution. Continuously strive to improve product knowledge and customer service skills. Handle escalated customer complaints and resolve issues to customer satisfaction. Adhere to company policies and procedures while maintaining compliance with industry standards. Provide feedback to management on recurring issues or potential improvements. Other duties as assigned by manager.

REQUIRED SKILLS

Position Requirements:

High school diploma or GED. Previous experience in a customer service or call center environment (preferred). Strong verbal and written communication skills. Ability to remain calm and professional in high-pressure situations. Excellent problem-solving abilities and attention to detail. Strong organizational skills and ability to multi-task effectively. Proficient in using computers and customer service software. Ability to work independently and as part of a team.