Guest Service Representative Lead Position Available In Chatham, Georgia

Guest Service Representative Lead The Bluff Savannah Historic-A Hilton Tapestry Collection Hotel Savannah, GA Job Details Full-time Estimated:

$32.9K – $38K a year 1 day ago Benefits Free parking Health insurance Dental insurance Paid time off Vision insurance Employee discount Flexible schedule Qualifications Hospitality Guest relations Customer service Basic math Mid-level High school diploma or GED Driver’s License Organizational skills Front desk Guest services Communication skills Hotel experience Time management Full Job Description The Bluff Hotel Savannah Historic-A Hilton Tapestry Collection Hotel is looking for a Guest Services Lead to join our wonderful team!

HILTON EXPERIENCE STRONGLY DESIRED!

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FREE ONSITE PARKING FOR STAFF MEMBERS

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SUMMARY:

Our Guest Services Lead will lead our Front Desk team and assume Manager On Duty responsibilities with GM/AGM are not on property. The Lead Guest Services agent often is the first person to interact with guests, providing exceptional customer service. As the friendly face of The Bluff Hotel , the Guest Services Lead has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests’ needs are properly addressed. A Day in the

Life:

Provide exceptional customer service You will anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner. You will maintain positive guest relations at all times. You will resolve guest complaints and ensure guest satisfaction. You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities. You will process all guest check-ins, and verify registration information with the guest. You will handle overbooked or ‘walked’ guests. You will accept and record wake-up call requests. You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery). You will resolve discrepancies on the room status report with housekeeping. Requirements Previous experience working as a front desk agent or in a similar role A high school diploma or equivalent vocational training certificate Experience working at a hotel establishment (highly desired) Flexible work schedule Proficiency with computers (Hilton/PEP Experience Highly Preferred) Basic math skills The ability to provide excellent customer service and maintain a professional demeanor at all times The ability to input and access information in the property management system and/or points-of-sale system Great verbal and written communication skills The ability to create a fun and supportive working environment

MUST HAVE WEEKEND AVAILABILITY MUST BE ABLE TO PASS A BACKGROUND CHECK

Job Type:

Full-time Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

Day shift Evening shift Monday to Friday Morning shift Night shift Rotating weekends Weekends as needed

Work Location:

In person