Customer Service Representative Position Available In Fulton, Georgia

Customer Service Representative Bako Diagnostics Alpharetta, GA Client Services Representative The Essential Functions of this position are as follows: Receive and respond to telephone calls, emails, or fax inquiries to fulfill external and internal client needs and ensure client satisfaction. Follow up with clients/physician offices on requisitions that have incomplete test orders, incomplete or erroneous patient demographics or insurance/billing information. Develop and maintain good relationships with customers, physicians, and colleagues to endure customer satisfaction. Research and resolve problems specific to patient specimens and/or reports. Handle difficult calls tactfully, courteously, and professionally. Follow client services department policies and procedures. Adhere to HIPAA and confidentiality codes Prepare and fulfill client supply orders within

DOT/IATA

guidelines. Sort and send patient reports via FedEx, USPS and courier. Other duties, as assigned by supervisor Extent of Supervision received: Operates independently on routine assignments. Minimal supervision should be required for the person who is handling the essential functions of this position in a competent manner. Moderate supervision with minimal instructions may be required for special non-routine projects.

Skills/Abilities:

Excellent computer skills: including Adobe, Word, Outlook and Excel; strong verbal and written communication skills: ability to multi-task; high attention to detail and accuracy; proficient typing skills; pleasant phone skills: strong customer service skills; able to work cooperatively in a teamwork environment.

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Parental leave Vision insurance

Schedule:

Monday to

Friday Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Required)

Work Location:

In person