Field Service Representative Position Available In Fulton, Georgia

Field Service Representative Iron EagleX, Inc. life insurance, paid holidays, 401(k) United States, Georgia, Atlanta Jun 24, 2025 Field Service Representative
Job Locations US-GA Job

ID 2025-2633

Clearance Level Top Secret SCI Overview Iron EagleX (IEX), a wholly owned subsidiary of General Dynamics Information Technology, delivers agile IT and Intelligence solutions. Combining small-team flexibility with global scale, IEX leverages emerging technologies to provide innovative, user-focused solutions that empower organizations and end users to operate smarter, faster, and more securely in dynamic environments.

Responsibilities Job Description:

Iron EagleX is seeking talented operations and intelligence professionals with technical experience to join our team in the Fort Stewart, GA area. As a Field Service Representative (FSR) Analyst, you will be on the front lines assisting to support the implementation of a unique operationally focused software solution. You will work side-by-side with analysts to train and mentor users, engage with key stakeholders, troubleshoot technical issues, and ensure critical deployment insights are shared with team members. This may take the form of embedding with users across the world as well as downloading your insights directly with engineering team members. Lastly, you will help facilitate collaboration across a global enterprise while ensuring our customers’ continued success. Job Duties Include (but not limited to): Provide desk-side training to analysts.
Train analysts/operators in a classroom setting.
Staff the

Help Desk:

respond to user requests and work with the Palantir engineering team to troubleshoot issues.
Provide feedback to the Palantir engineering team about product.

Qualifications Required Skills & Experience:

Experience fusing intelligence capabilities in support of operations.
Technical background with working knowledge of HTML, Ruby, Python and/or Java, Microsoft Excel as well hardware, networks, and server administration.
Prior experience with Palantir Gotham required. Additional experience with Palantir Gaia and Palantir Foundry is a plus.
Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner.
Ability to travel domestically 25% of the time if needed.
Ability to work independently and as part of a team.
Strong knowledge of Excel.
Military/Special Operation/Law Enforcement experience is a plus.

Education & Certifications:

Due to US Government Contract Requirements, only US Citizens are eligible for this role.

Security Clearance:

An active interim TS required, TS/SCI preferred.

Benefits:

National Health, vision, and dental plans
20 days of PTO and 11 paid holidays
Life Insurance
Short – and long-term disability plans
401(K) retirement plans
Incentive and recognition programs
Relocation opportunities Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans