Bilingual Health Insurance Customer Service Representative Position Available In Gwinnett, Georgia

Bilingual Health Insurance Customer Service Representative Cornerstone Insurance Services, LLC – 1.0 Duluth, GA Job Details Full-time $55,000 – $65,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Parental leave Vision insurance Opportunities for advancement Qualifications Bilingual Medicare English Mid-level Korean Communication skills

Full Job Description Job Overview Position Overview:

We are seeking a detail-oriented and compassionate Bilingual Health Insurance Specialist who is fluent in both Korean and English to support our clients with Individual Health Plans, Medicare, and Group Health Plans. The ideal candidate is proactive, organized, and passionate about helping clients navigate their healthcare options particularly during open enrollment periods. Base salary would be in the $55k-$65k range (pending experience) + commissions + bonus incentives on top of this. Earning potential is above market rate.

About Us:

Cornerstone is an established, independently owned insurance agency with over 21 years of success serving small to mid-sized businesses across Georgia and the Southeast. As we expand our presence into broader markets, we are building a performance-driven sales team focused on long-term client relationships. Why Join Cornerstone? You will be part of a respected, high-performing agency with strong leadership, access to over 50+ carriers, and the ability to build your own book in a collaborative, but entrepreneurial environment. We will give you the tools to succeed – you bring the drive!

Salary Range:

$55,000.00 – $65,000.00 per year Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Parental Leave Hands on Training Tuition Reimbursement Mon-Fri Schedule Career Growth Opportunities Retirement Plan 401k profit share bi-weekly team lunches quarterly team dinners

Requirements Requirements:

Must be fluent in Korean AND English (verbal and written) Prior experience in health insurance, preferably in individual, group, or Medicare plans Strong organizational and communication skills Ability to manage multiple enrollment deadlines Customer-first mindset and problem-solving attitude AHIP certification preferred, or willingness to obtain within 30 days of hire Responsibilities 1. Individual Health Plan Support Assist with Open Enrollment (11/01 12/15 annually) Guide members in selecting appropriate plans Handle service issues including payments, claims, and PCP changes Communicate directly with carriers on behalf of members Complete required training and certifications prior to each OEP 2. Medicare Services Support Annual Enrollment (10/15 12/07) and Open Enrollment (01/01 03/31) Attend annual training sessions and carrier kickoff meetings (virtual & in-person) Maintain valid AHIP certification and complete carrier certifications annually Help members enroll in Medicare plans and address their service needs Coordinate with carriers to resolve member issues 3. Group Health Plan Administration Provide quotes and enroll plans for group clients Handle group renewals, enrollments, and employee terminations Attend group meetings and support customer inquiries Assist with carrier communications and any required follow-ups 4. Additional Support Assist clients with applying for Medicare Cards and Social Security Retirement Benefits Participate in client seminars as needed About Us Founded in 2004, Cornerstone Insurance Services, LLC has become one of the leading independent insurance agencies in Georgia.

We specialize in customized insurance solutions for businesses and individuals—offering coverage for commercial, home, auto, life, and health. With a strong presence throughout Georgia and neighboring states, our team of licensed professionals is committed to protecting what matters most to our clients.

As an independent agency, we proudly represent more than 40 top-rated carriers, giving us the flexibility to shop the market and find the right fit for your needs and budget.