Customer Care Advisor Position Available In Gwinnett, Georgia

Customer Care Advisor

Job ID:

440521 Posted 16 hours ago
Suwanee, Georgia
Contract to Hire
End User Support / Helpdesk
Job Details
IDR is seeking a Technical Customer Service Advisor to join one of our top clients in Suwanee, GA. If you are looking for an opportunity to join a large organization and work within an ever-growing team-oriented culture, please apply today!
This is a contract to hire• position; fully onsite in Suwanee, GA.
Position Overview for the Technical Customer Service Advisor
Receive inbound inquiries regarding products and services
Coordinate activities with other departments to meet customer needs and escalate calls to tier 2 support if needed
Investigate and resolve a variety of technical and non-technical inquiries
Utilize computer systems to gather information, troubleshoot, monitor calls and check product readiness and status
Required Skills for the

Technical Customer Service Advisor:

1+ years of professional experience working in a Call Center or customer service
1+ years of professional experience, troubleshooting, tech support, or help desk
Ability to handle customer request via phone calls, chat sessions and emails
Successful background taking 60+ inbound calls per day
Excellent communication skills and high level of professionalism
High Technical Aptitude, troubleshooting experience
What’s in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Dedicated Engagement Manager who is committed to you and your success
Medical, Dental, Vision, and Life Insurance
ClearlyRated’s Best of Staffing® Client and Talent Award winner 11 years in a row
IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-in.com