Client Services Representative Position Available In East Baton Rouge, Louisiana

Client Services Representative Pinnacle Personal Care – 2.3

Baton Rouge, LA Job Details Full-time Estimated:

$30.3K – $37.1K a year 11 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Employee assistance program Vision insurance Life insurance Qualifications Medical office experience Clinic Mid-level Medical scheduling Administrative experience High school diploma or GED Project management Client services Customer relationship management Patient care 2 years Communication skills Full Job Description Pinnacle Personal Care is seeking a dedicated and enthusiastic Client Services Representative (CSR) to join our dynamic team. In this role, you will be responsible for daily office operations including multiphone lines, coordination of care for clients, create, maintain and distribute the client and caregivers’ scheduling, maintaining medical records and personnel records, with a high degree of confidentiality, organization and follow-through providing exceptional service and support. You will leverage your communication skills to address client and caregiver inquiries, resolve issues, address after-hour on-call needs per rotation. This position is ideal for individuals who are enthusiastic about client services and thrive in a fast-paced environment. This is a full-time position, Monday – Friday 8:00am – 4:30pm. On-call/After-hours availability required with additional per diem pay.

Qualifications & Skills:

High school diploma or equivalent required. Minimum of 2 years of medical office/clinic/scheduling experience required. Minimum of 1-year direct client care experience required. Strong communication skills with the ability to engage effectively with diverse clients and caregivers. Familiarity with Hometrak and/or other Scheduling software is highly desirable. Excellent problem-solving skills and the ability to think on your feet. A proactive approach to client and caregiver relationship building. Ability to work collaboratively in a team environment while also being self-motivated. Ability to adapt to stressful situations. Project management skills are a plus, demonstrating your ability to handle multiple tasks efficiently. Join us in delivering exceptional service that enhances our clients and caregivers’ experiences! Pinnacle provides equal employment opportunities to all employees an applicant(s) for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Type:

Full-time Benefits:

401(k) Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday On call Weekends as needed

Work Location:

In person