Customer Service Representative Position Available In East Baton Rouge, Louisiana

Customer Service Representative The Ambrosia Bakery 8546 Siegen Lane, Baton Rouge, LA 70810 Our Customer Service Representatives are the primary point of contact for customers. We are looking for individuals who enjoy working with the public and have a friendly, outgoing personality. The ideal candidate provides exceptional customer service and displays a positive attitude when interacting with customers. The Ambrosia Bakery offers a professional and positive work environment as well as medical benefits and PTO to all full time employees.

Responsibilities:

Creates an excellent service experience for our customers Assist customers with orders; answers questions in person, by phone and email Addresses customers’ needs in a timely and effective manner; answering phones promptly and courteously Assist customers with designing their desired cakes Proactively familiarizes oneself on all bakery products offered; utilizing suggestive selling techniques Arrives to work on time, appropriately groomed, dressed and ready to work; works all scheduled shifts Immediately reports safety hazards and violations

Knowledge, Skills, & Abilities:

Strong phone and verbal communication skills paired with active listening Operates quickly and efficiently in a fast-paced, time-driven environment, while ensuring high quality customer service Ability to multitask, set priorities and manage time effectively Ability to meet customer service expectations/standards in all interactions with customers and co-workers Strong team player, showcasing eagerness to learn/adapt Strong work ethic; willing to lend a hand wherever/whenever needed Punctual and reliable

Experience:

Entry Level – basic phone and computer experience required / strong willingness to learn Experienced Level – strong phone and computer experience required / strong willingness to learn and grow. Possible Management Position Required Schedule for

Full-time:

Tuesday – Saturday (closed Sundays and Mondays) 8am to 5pm

Job Type:

Full-time Pay:

From $13.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Shift:

Day shift

Work Location:

In person