Lead Customer Service Representative Position Available In East Baton Rouge, Louisiana

Lead Customer Service Representative Southern Air Heating Cooling & Plumbing – 4.1 Baton Rouge, LA Job Details Full-time $19 – $23 an hour 8 hours ago Benefits Paid training Paid holidays Disability insurance Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications Call center experience Mid-level Microsoft Office Driver’s License Customer support 1 year

Full Job Description Overview:

Looking to

TRADE UP

to a better opportunity? Southern Air of Baton Rouge is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Lead Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.

Why join our team:

We care for our employees’ well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work. Uncapped Pay Potential Medical, Prescription, Dental, Vision Insurance Disability and Term Life Insurance Matching 401(k) On-going training & development and growth opportunities Paid Holidays Paid Time Off (PTO) Full Time – Flexible hours – Mornings, evenings and weekend shifts available! What you will do : Manage incoming calls from customers Ensure efficient call handling to maximize productivity while maintaining service quality Minimize customer call backs by resolving issues during first interactions Evaluating individual agent performance, based on metrics such as call quality, adherence to scripts, and sales effectiveness Schedule and manage customer estimates Identify and assess customers’ needs to achieve full satisfaction of work provided Manage customer and technician schedules Renew and manage maintenance agreements Build relationships with customers and provide top-level service and support Maintain accurate and detailed records of customer needs, requests, and tasks performed Appropriately handle and de-escalate customer complaints and concerns Who you are: 1-5 years of call center or customer support experience preferred Valid driver’s license with clean motor vehicle record Experience with MS Office products preferred Experience with Service Titan preferred Who we are: We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company’s continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k). If this sounds like the perfect opportunity for you, don’t wait! Apply today! We are an

Equal Employment Opportunity Employer Job Type:

Full-time Salary:

$19-23 per hour

Benefits:

Matching 401(k) Health Insurance Dental and Vision Insurance Life and Disability Insurance Paid Time Off Ongoing Training and Development Ability to commute/relocate:

Baton Rouge, LA:

Reliably commute or planning to relocate before starting work (Required)

Experience:

Call Center or Customer Support (1+ year required)

Work Location:

In person