Seasonal Customer Service Representative Position Available In East Baton Rouge, Louisiana

Seasonal Customer Service Representative Southern Air Heating Cooling & Plumbing – 4.1 Baton Rouge, LA Job Details Part-time | Seasonal | Full-time $16 – $18 an hour 2 days ago Qualifications Bilingual Spanish Customer service English High school diploma or GED Electrical experience Plumbing HVAC Communication skills Entry level

Full Job Description Overview:

Looking to TRADE up to a better opportunity? Southern Air of Baton Rouge is looking for a self-motivated individual with a positive attitude to join our growing and dedicated team in Louisiana. The Remote Customer Service Representative position is paid hourly.

MUST HAVE PRIOR EXPERIENCE USING SERVICE TITAN!

Job Type:

Part-Time Hours:

30-40 hours/week (Weekends Required)

Compensation:

$16-$18 per hour, based on experience

About Us:

We are a fast-growing home services company specializing in HVAC, Plumbing, and Electrical services. Known for our commitment to customer satisfaction and 24/7 availability, we pride ourselves on delivering fast, friendly, and professional service—day or night. Join our team and be part of a company that values reliability, integrity, and care.

Key Responsibilities:

Answer inbound customer calls in a courteous and professional manner Accurately gather information regarding HVAC, plumbing, or electrical service needs Dispatch emergency service calls to on-call technicians as needed Provide updates and ETA information to customers Document all interactions in our CRM or scheduling system Follow company protocols for escalations and after-hours procedures Assist with scheduling and rescheduling appointments when required Communicate clearly and effectively with both customers and team members

Requirements:

Must live in the vicinity of Baton Rouge, LA. Prior customer service experience (home services industry a plus) Strong verbal and written communication skills Ability to multitask and stay organized in a fast-paced environment Proficient with basic computer systems and customer management tools Must be available to work evenings and weekends (specific shifts to be discussed) Reliable internet connection and quiet home office setup High school diploma or equivalent

Preferred Qualifications:

Experience with HVAC, Plumbing, or Electrical service scheduling Familiarity with service software like ServiceTitan, Housecall Pro, or similar Bilingual (Spanish/English) is a plus

Schedule & Availability:

Flexibility required to cover gaps and high-volume periods during the season Must have open availability but primarily looking for weekend availability. (Friday-Monday) Remote can be discussed with prior experience being met

What We Offer:

Competitive hourly pay ($16-$18/hour DOE) Remote, flexible work environment Opportunities for future seasonal or permanent positions Supportive team atmosphere with on-call backup