Customer Service Representative – Bilingual (Spanish) 7am-3:30pm EST Position Available In Essex, Massachusetts
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Job Description
Job Listing ID:
4293314
Job Title:
Customer Service Representative•Bilingual (Spanish) 7am-3:30pm
EST Application Deadline:
Open Until Filled
Job Location:
Salem
Date Posted:
06/17/2025
Hours Worked Per Week:
Not Provided Shift:
Not Provided Duration of Job:
Either Full or Part Time, more than 6 months You may contact this employer directly.
(Obtain the contact information to print or add to your jobs.)
Job Summary:
7am-3:30pm EST ( Training hours are 9am-5:30pm EST for the first 4 weeks. Attendance for training is mandatory) Monday-Friday (No Weekends!) This position can be done on site at our headquarters in Stow, Ohio, or remotely. Candidates who are located within commuting distance of Stow, Ohio will be required to work on site Tuesdays through Thursdays, and from home on Mondays and Fridays. (Remote working option expectation is to provide professional and responsive service and support, regardless of working remotely. Those working remotely understand that they will be held to the same work standards and expectations as if they were working in a physical company office).
Competitive Earning Potential:
$20/Hour (+$1 Bilingual)+ $300 Hiring Bonus + Commissions + Annual Gainshare Bonus Customer Service is the critical link to strong communications between the sales field and Matco Tools corporate offices. You will provide the infrastructure which supports our franchised distributors, District Managers, Regional Managers, and commercial customers by providing correct product information, pricing, and product availability. You will inform the field of daily customer service promotions along with providing them with error free orders.
WHAT YOU WILL DO
Assist our franchise owners (both Spanish / English) and end-user customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and ordering. MUST be very fluent in Spanish. Primary franchise Spanish speaking customer•Puerto Rico. Handle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic credits. Provide support concerning basic information and specifications for products provided in our Matco Tools online catalog and information of our other suppliers. Perform suggestive selling of Matco product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiatives. Input orders utilizing internal ordering software systems.
WHO YOU ARE
(Job Responsibilities) High school diploma or GED equivalent Must be able to work 7am-3:30pm EST Monday-Friday ASE certification, automotive experience, tool experience, or related trade school degree a plus On the job experience working with general automotive mechanics a plus 1+ years of call center experience or equivalent experience in dealing with customers Suggestive sales experience Bilingual•must be fluent in Spanish (interpret/document)
Required Competencies:
Basic use of PC and keyboard Effective verbal and written communication skills•must be able to fluently speak Spanish Ability to interpret customer issues and translate issues into resolution while maintaining a positive attitude Ability to empathize with customer concerns while maintaining a professional demeanor Ability to learn quickly on the job Ability to multi-task in a fast-paced office environment Ability to answer calls as a primary function of the position Ability to perform suggestive sales
Fit Factors:
Customer focus (to include empathy and a willingness to address and resolve problems) Effective time management and personal organization Communication skills (to include honesty and integrity) Ability to manage multiple priorities•multi-tasking Problem solving•analytical skills
Job Classification:
Customer Service Representatives Access our statewide or regional occupation report for more information about wages,
employment outlooks, skills, training programs, related occupations, and more. Compensation
Salary:
Not Provided Job Requirements
Experience Required:
See Job Summary
Education Required:
None
Minimum Age:
N/A Gender:
N/A
