Flex Customer Service Representative Position Available In Norfolk, Massachusetts

Flex Customer Service Representative Triumph-HR Walpole, MA Flex Customer Service Rep Location:

Walpole, MA Employment Type:

Full-time | On-site Are you a customer-focused professional who thrives in fast-paced environments and brings both accuracy and approachability to your work? Join Walpole Co-operative Bank as a Flex Customer Service Representative and be part of a team that values trust, community, and outstanding service. We’re a local, independent bank with over a century of history serving the Walpole community. In this dynamic, customer-facing role, you’ll assist with everything from processing daily transactions to opening accounts and resolving customer questions—making you a key part of our branch team.

What You’ll Do:

As a Flex Customer Service Representative I, you’ll support branch operations by delivering a wide range of services to customers, from handling transactions to assisting with more complex banking needs.

Your responsibilities will include:

Greeting customers and completing transactions such as deposits, withdrawals, payments, check cashing, and more Opening and maintaining customer accounts, including account documentation and disclosures Assisting with account needs such as debit card orders, wire transfers, matured CDs or IRAs, and general account inquiries Responding to phone and in-person inquiries with professionalism and care Supporting operational tasks like balancing your cash drawer, ATM/recycler maintenance, night drop processing, and safe deposit access Researching and resolving customer issues promptly and effectively Approving transactions for Tellers within set limits Upholding all Bank policies, procedures, and compliance standards—including Bank Secrecy Act and security requirements Collaborating with branch team members to ensure smooth daily operations and a positive customer experience

What You Bring:

A high school diploma or equivalent 1+ year of banking experience preferred Excellent communication skills and a strong customer-first mindset Ability to manage multiple responsibilities while staying organized and accurate Attention to detail and strong problem-solving skills Professional and collaborative approach to working with customers and teammates Proficiency with Microsoft Office and the ability to learn banking systems and technologies Commitment to following policies and maintaining confidentiality Willingness to work Saturdays as part of your regular schedule Interest in representing the Bank positively within the community

What Sets Walpole Co-operative Bank Apart:

We offer a supportive, team-oriented culture where your contributions matter—and we back that up with benefits like: Weekly pay 80% employer-paid health, dental, and vision insurance – plus access to FSA and HRA programs to help cover your out-of-pocket costs To help with healthcare costs, the Bank contributes the first 50% of your annual deductible on the medical plan Exceptional retirement benefits – for every $1 you contribute to your 401(k), the Bank contributes $2 (up to plan limits) plus we offer a fully paid pension plan Generous paid time off Up to $7,000 annually in tuition reimbursement to support your career goals 100% paid life insurance and more

About Us:

Walpole Co-operative Bank is proud to serve our local community with care and integrity. We are a high-performing, financially sound institution where employees are valued and supported. Learn more about us at www.walpolecoop.com . Ready to Apply? If you’re looking for a meaningful role in a friendly, professional environment, please apply! Walpole Co-operative Bank is an equal opportunity employer.